Mobile Crisis Case Manager or MHP

Sound•Auburn, WA

About The Position

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day! We are hiring case managers and MHPs that will provide immediate, on-site support and intervention for individuals experiencing behavioral health crises. Stationed in an active-response mobile van, you will swiftly respond to urgent calls to attend to individuals in acute distress, conducting an assessment of the situation, employing intervention strategies, and directing the individuals and their families to the appropriate follow-up services for further treatment. This position demands a high level of collaboration with emergency responders, mental health professionals, and community resources to ensure a coordinated and effective response. Your ability to navigate high-stress environments with empathy, quick thinking, and expertise will be essential. Through your interventions, safety planning, and direct support, you'll play a key role in stabilizing crises and connecting individuals with the necessary resources to begin their recovery. We are seeking compassionate, adaptable, and resilient individuals who are prepared to face dynamic challenges and make a significant impact. If you are ready to serve your community by providing life-changing care to people in need, we want to hear from you! Explore this unique opportunity to make a difference—apply today and be a vital part of transforming lives! The Mobile Crisis Mental Health Professional (MHP) provides immediate behavioral health support and intervention to individuals in crisis situations within the community. As part of a mobile crisis team, you will assess behavioral health needs, provide crisis intervention, and facilitate access to further care and support. This role requires strong clinical skills, empathy, and the ability to work collaboratively with various stakeholders in high-stress environments.

Requirements

For Case Managers: Bachelor’s degree in Social Work, Psychology, Counseling, or a related field.
For Case Managers: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
For MHPs: Master's degree in Social Work, Psychology, Counseling, or a related field required.
For MHPs: Previous experience and a strong understanding of crisis intervention/ techniques, case management, trauma-informed care, and other mental health services.
For MHPs: Strong knowledge of mental health disorders, crisis intervention strategies, and trauma-informed care.
Flexibility and willingness to work varied hours, including evenings and weekends, to oversee crisis response operations.
Skills and experience in working with a wide range of behavioral health disorders.
Ability to present problems and communicate effectively with collateral organizations working with the individual and/or the family.
Excellent communication and interpersonal skills, with the ability to remain calm in high-stress situations.
Early intervention and prevention, as well as evidence-based effective treatment.
Strong ability to work independently and as part of a team, demonstrating effective problem-solving skills.
Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
Must have a Washington State driver's license and insurable driving record.
Must pass a criminal background check.
MHP: Must have an active MHP-qualifying credential with DOH (i.e. LICSW, LMHC, LMFT, or an associate-level version of these credentials).

Nice To Haves

For Case Managers: Master’s degree in Social Work, Psychology, Counseling, or a related field preferred.

Responsibilities

Respond to crisis situations promptly, conducting comprehensive assessments to determine the individual's needs and risk factors.
Provide immediate therapeutic support to stabilize individuals in crisis, employing evidence-based crisis intervention techniques.
Develop and implement safety plans for clients, including immediate interventions and referrals for follow-up support services.
Work closely with law enforcement, emergency medical services, and other community resources to coordinate effective responses to crises.
Maintain accurate and confidential records of all assessments, interventions, and follow-up plans in accordance with HIPAA regulations and organizational policies.
Facilitate referrals to appropriate health care behavioral health and social service agencies to ensure ongoing support for client's post-crisis.
Participate in community outreach programs aimed at raising awareness of behavioral health issues and available resources.
Provide training and mentorship to interns, volunteers, or new staff in crisis intervention techniques and protocols as needed.
Relate to others professionally, respecting individual and cultural differences.
Understand how cultural background might impact crisis intervention and treatment.

Benefits

Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
Life Insurance (2x annual salary + additional $25,000): paid by Sound
Long Term Disability Insurance (60% monthly salary): paid by Sound
Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested
Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan
Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year
Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
EAP: Employee Assistance Plan
Vacation: 18 days per year, increasing with years of service.
Holidays: 9 days per year
Sick Leave: 12 days per year
Bereavement Leave: for death in the family
Parking: Free at all Sound sites
Training: Free in-house professional training and $400 annually + 3 paid days approved off-site training
Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service
For 20-29 hours per week: Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
For 20-29 hours per week: Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
For 20-29 hours per week: EAP: Employee Assistance Plan
For 20-29 hours per week: Vacation: 18 days per year, increasing with years of service (pro-rated)
For 20-29 hours per week: Holidays: 9 days per year (pro-rated for part-time)
For 20-29 hours per week: Sick Leave: 12 days per year (pro-rated for part-time)
For 20-29 hours per week: Bereavement Leave: includes Spouse’s/Domestic Partner’s immediate family.
For 20-29 hours per week: Parking: Free at all Sound sites
For 20-29 hours per week: Training: free in-house professional training and $200-$295 annually (depending on FTE) + 3 paid days approved off-site training (pro-rated according to FTE)
For 20-29 hours per week: Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service
For less than 19 hours per week: Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
For less than 19 hours per week: Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
For less than 19 hours per week: EAP: Employee Assistance Plan.
For less than 19 hours per week: Paid Sick Leave: depending on hours worked.
For less than 19 hours per week: Training: free in-house professional training.
For less than 19 hours per week: Parking: free at all Sound sites