My Medicine Health Pharmacy Liaison - Outpatient, Hybrid

BMC Software•Boston, MA

1d•Hybrid

About The Position

Under the supervision of the Outpatient Operations Coordinator and according to department policies, procedures, and guidelines, the outpatient/retail Technician III is responsible for pharmacist/technician training as applicable; return to stock (RTS) and refill calls process maintenance; maintaining, accessing, improving, and controlling the efficiency of pharmacy automation devices; and other related duties for the purpose of providing high quality patient focused pharmacy services. This role is part of Boston Medical Center's mission to provide exceptional and equitable care to all, contributing to a nationally-recognized leader in health equity and other areas, dedicated to improving community health.

Requirements

Requires a high school diploma or equivalent
Must be registered as a Pharmacy Technician with the Massachusetts Board of Pharmacy or have a Massachusetts Pharmacy Intern License
Certified Pharmacy Technician (CPhT) required from Pharmacy Tech Certification Board (PTCB) or Exam of Certified Pharmacy Techs (exCPT)
Requires minimum of four years of related experience
Requires excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
Must be able perform at a high level in all aspects of outpatient pharmacy operations and must maintain competency in all areas of outpatient pharmacy
Must be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine

Nice To Haves

Associate's Degree or Bachelor's Degree

Responsibilities

Assists the pharmacist in providing effective, appropriate, and safe pharmacy services
Maintains appropriate records and documentation
Maintains all work environments in a clean and orderly fashion
Maintains good telephone communication skills
Ensures all work is checked by a pharmacist
Attends and participates in all appropriate department programs and committees
Remains informed by reading all department communications which includes maintaining a working knowledge of pharmacy protocol, policies and updated procedures
Reports to the pharmacist or their supervisor the finding of malfunctioning equipment, and unsafe working conditions
Maintains a high level of proficiency on systems/applications as related to the outpatient/retail operations; Script-Pro, Innovation-RobotX, RxSafe, PickPoint, QS/1-NRx, and RxASP/Dispill
Has above basic proficiency in Microsoft Excel, Power Point, Access, Word, etc.
Performs all department required quality assurance responsibilities as assigned
Maintains own professional and specialized competency through continuing education
Ability to work independently
Conforms to hospital standards of conduct so that the best possible customer service and patient care may be provided
Maintains confidentiality at all times
Supports the service needs of the pharmacist relative to pharmacy services and maximized patient care outcomes
Provides performance improvement documentation, charts, etc. to support progress and efficiency relating to training programs, automation, systems, etc.
Utilizes hospital's Values as the basis for decision making and to facilitate the division's hospital mission
Follows established hospital infection control and safety procedures
Reports to the pharmacist or his/her supervisor the finding of malfunctioning equipment
Must demonstrate annual proficiency to perform tasks relating to the systems and applications within the outpatient pharmacy department
Provides orientation and training for pharmacists, technicians, and students as assigned
As assigned will provide training to Pharmacy Technicians I and II
May be responsible for managing and growing employee prescription capture to meet monthly goals, annual growth and annual targets for the retail and specialty pharmacy population
Performs other duties and projects as needed such as lead QA projects, scheduling and others established by the department director as needed