MMC Now Westlawn - Receptionist - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

16h•Onsite

About The Position

At Murfreesboro Medical Clinic & SurgiCenter (MMC), compassion meets innovation and teamwork fuels success! As a physician-owned, multi-specialty clinic, we’ve proudly served Middle Tennessee for decades. With 20+ specialties under one roof, we’ve built a supportive, collaborative environment where professionals thrive and patients feel cared for. Our team is growing, and we’re looking for a skilled professional to join us! You’ll play an important role in providing excellent care, supporting patients through meaningful moments, and working alongside a supportive team. At MMC, your expertise matters, your voice is valued, and your career has room to grow. Ready to make an impact? We’d love to meet you! The Medical Receptionist provides clerical support to the MMC Now, adheres to all policies and procedures of MMC, and meets the needs of patients in a teamwork approach.

Requirements

Excellent customer service skills
Strong skills in communicating effectively with co-workers, providers, and patients.
Ability to conduct daily functions in an appropriate, professional, and compassionate manner.
Ability to manage/prioritize multiple tasks in an efficient and timely manner.
Teamwork attitude
Flexibility to respond to changing demands.
Ability to react calmly and competently in stressful situations.
Effectively utilize computer systems and programs that are necessary to complete daily tasks.
High School diploma or GED
Certified Medical Assistant
Certified Nursing Assistant

Nice To Haves

Experience preferred

Responsibilities

Represent MMC in a courteous and professional manner.
Greet guests and incoming calls in a polite, prompt, and helpful manner.
Take accurate messages which include all required information.
Process voicemails
Be at your workstation on time and prepared to start the day.
Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients.
Collect co-payments, deductibles, co-insurance, or other patient responsible balances.
Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
Correctly process payments and receipts
Prepare daily deposit and maintain cash bag.
Schedule, coordinate and reschedule patient appointments as instructed by providers.
Screen calls and direct to appropriate staff members.
Utilize Phreesia pad with every patient unless they checked in online prior to appointment.
Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement.
Obtain and process insurance referrals timely.
Provide prompt, efficient, and accurate patient service.
Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.
Coordinate referrals as needed.
Schedule additional testing as needed.
Provide excuse notes or complete forms that patients need with guidance of the APP.
Scan documents into the patient chart
Keep your work area and the clinic clean.
Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
Be knowledgeable of and adhere to all MMC policies and procedures.
With instructions, perform other duties as required or assigned.