MLTC Care Coordinator

Nascentia Health•Syracuse, NY

32d•$20 - $25•Onsite

About The Position

The Care Coordinator provides administrative and technical support to the Care Coordinator Supervisor and interdisciplinary team, including the members. This role focuses on the operational aspects of care coordination, including telephonic communication and coordination of services, authorization processing, service coordination, and ongoing communication with Members and care partners. This position is onsite at a Nascentia Health office, MondayFriday, 8:00 AM4:30 PM.

Requirements

High school diploma required; Associates degree in a related field preferred
Two or more years of experience in healthcare or completion of a Medical Assistant program
Strong computer literacy with the ability and interest to learn new systems and technologies
Proficiency in Microsoft Office, internet-based tools, and healthcare software applications
Strong analytical and problem-solving skills
Ability to work independently while collaborating effectively with a team
Excellent verbal and written communication skills
Demonstrated discretion in handling confidential and sensitive information
Ability to adapt to changing priorities, deadlines, and workflows

Responsibilities

Support efficient, accurate care coordination through strong organizational and communication skills.
Review, process, and enter authorization data accurately into computerized systems
Monitor and manage expiring authorization reports to ensure continuity of services
Assist Care Managers with scheduling and coordinating Member services as directed
Collaborate regularly with clinical team members and participate in team meetings
Act as a resource to Care Managers, supporting scheduling and tracking of Member contacts, visits, and UAS assessments
Answer and triage phone calls, respond to questions, and escalate issues as appropriate
Communicate with Members on a regular basis to support care coordination needs
Perform clerical and administrative tasks including filing, copying, faxing, typing, and message-taking
Participate in performance improvement and continuous quality improvement (CQI) initiatives
Perform other duties as assigned