MLS Reference Lab Client Specialist

Mass General Brigham • Boston, MA

15d • $33 - $49 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Summary Responsible for managing client relationships and coordinating services within a reference laboratory, ensuring accurate and timely communication of test results and information. Works closely with healthcare providers, clients, and laboratory staff to address inquiries, resolve issues, and ensure a high level of client satisfaction, while maintaining adherence to hospital and laboratory standards.

Requirements

• Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Clinical Laboratory Sciences required or Bachelor's Degree Related Field of Study required
• Experience in a clinical laboratory or client services role 2-3 years required
• In-depth knowledge of reference laboratory procedures and terminology.
• Excellent communication and client service skills.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple tasks efficiently under pressure.
• Attention to detail and accuracy in documentation.
• Proficient in using laboratory information systems (LIS) and other related software.

Nice To Haves

• Experience with laboratory information systems (LIS) and client service software 2-3 years preferred

Responsibilities

• Serves as the primary liaison between the reference laboratory and clients, handling inquiries and troubleshooting issues.
• Coordinates the receipt, processing, and reporting of test results, ensuring timely and accurate communication.
• Collaborates with laboratory staff and healthcare providers to clarify test orders and ensure proper specimen collection and handling.
• Educates clients on laboratory procedures, test requirements, and result interpretation.
• Maintains detailed records of client interactions and follows up on outstanding issues to ensure resolution.
• Monitors client satisfaction and implements improvements to enhance service delivery.
• Assists in the development and implementation of client service protocols and industry-leading practices.
• Ensures compliance with hospital, state, and federal regulations related to laboratory services.
• Participates in quality assurance initiatives and performance improvement projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees