Mitigation Specialist

Stand Insurance•San Francisco, CA

9d•$125,000 - $160,000

About The Position

Stand is a new technology and insurance company revolutionizing how society assesses, mitigates, and adapts to climate risks. Our leadership team has extensive experience in insurance, technology, and climate science: building billions in market value at prior ventures. At Stand, we are rethinking how insurance enables proactive, science-driven resilience. Existing insurance models often rely on broad exclusions, leaving homeowners without options. At Stand, we leverage advanced deterministic models and cutting-edge analytics to provide personalized risk assessments—helping homeowners secure coverage and take proactive steps toward resilience. Role Summary: As a Mitigation Specialist, you are a trusted protection advocate for Stand’s customers. You help homeowners and brokers understand how to meaningfully protect homes by guiding them through Stand’s mitigation process—from early discovery conversations through work execution after a policy begins. This includes hardening homes and landscapes against wildfire, water leaks, and other risks. You translate complex risk, mitigation, and underwriting inputs into clear, practical next steps, helping customers understand not only what needs to be done, but why it matters for the long-term safety and resilience of their home. The role sits at the intersection of customer experience, risk, and sales, and plays a critical part in shaping how customers perceive value, urgency, and protection.

Requirements

Proven experience in a customer-facing, consultative role requiring trust, clarity, and sound judgment
Demonstrated experience working with senior, high-expectation, or high-net-worth clients
Strong attention to detail with consistent follow-through across multiple workflows
Ability to translate complex or technical information into clear, practical guidance
Comfort influencing decisions and driving action around long-term or preventative value
Excellent written and verbal communication skills
High ownership mindset with a track record of accountability and follow-through

Nice To Haves

Experience in insurance, underwriting support, risk, real estate, construction, or another regulated industry
Familiarity with home construction, inspections, defensible space, or mitigation concepts
Experience interpreting reports, assessments, or technical documentation and translating them into action
Background working with brokers, advisors, or other professional intermediaries
Experience helping teams evolve ad hoc processes into cleaner, repeatable workflows

Responsibilities

Acting as a primary mitigation guide for homeowners and brokers, supporting them from initial discovery through mitigation execution
Translating complex risk, underwriting, and mitigation inputs into clear, actionable recommendations
Helping customers understand tradeoffs, priorities, and timelines while reframing mitigation from a requirement into a compelling protection opportunity
Working directly with sophisticated homeowners and senior brokers, often in high-stakes or time-sensitive situations
Maintaining exceptional attention to detail across multiple active workflows, ensuring clear handoffs and strong follow-through
Partnering closely with Construction Solutions, Underwriting, and Risk Management teams to keep mitigation work moving smoothly
Preventing confusion or drop-off by proactively identifying gaps, risks, or delays in the mitigation process
Helping turn evolving mitigation workflows into a clear, repeatable customer experience that can scale