Mitigation Project Manager

SERVPRO of Coffee, Franklin, Warren Counties•Manchester, TN

36d

About The Position

At SERVPRO Team Ridner, we help families and businesses through some of the most stressful moments of their lives. We provide fast, reliable water, fire, mold, sewage, and biohazard mitigation services with a focus on communication, quality, and trust. As we continue to grow, we are seeking a high-performing Mitigation Project Manager to lead field teams and deliver exceptional customer experiences. The Mitigation Project Manager oversees all water, fire, mold, sewage, and biohazard mitigation projects from inspection through completion. You will ensure jobs are completed efficiently, safely, profitably, and with excellent communication. This role participates in a rotating weekend on-call schedule with assigned crews and must be willing to perform manual labor when needed, including occasionally lifting heavy objects.

Requirements

2+ years in mitigation, restoration, construction, or related field.
Strong communication and customer service skills.
Ability to manage multiple projects in a fast-paced environment.
Comfortable responding to sewage and biohazard jobs.
Able to perform manual labor when needed, including occasionally lifting heavy objects.
Valid driver’s license and clean driving record.

Nice To Haves

Experience managing crews or projects (preferred).
IICRC WRT required; ASD, FSRT, AMRT a plus.

Responsibilities

Manage all mitigation jobs, including water, fire, mold, sewage backups, and biohazard/trauma scenes.
Complete inspections, scopes, estimates, and change orders.
Ensure accurate moisture mapping, equipment setup, daily monitoring, and documentation.
Uphold IICRC standards and SERVPRO processes.
Assist with manual labor when needed—including lifting, demolition, containment, and equipment movement.
Serve as the primary point of contact for both customers and insurance adjusters.
Clearly communicate timelines, expectations, work progress, and needed approvals.
Build strong relationships through professionalism, transparency, and responsiveness.
Resolve issues quickly to maintain 5-star reviews and high NPS scores.
Lead, schedule, and coach mitigation crews.
Train team members in technical skills, safety, and job quality.
Enforce PPE and safety protocols, especially for sewage and biohazard work.
Maintain accountability and a strong, positive culture.
Achieve targeted profit margins on mitigation projects.
Reduce property damage claims, callbacks, and inefficiencies.
Ensure accurate job costing and documentation in Xactimate/XactAnalysis.
Maintain equipment and vehicles in clean, ready condition.
Participate in a rotating weekend on-call schedule with assigned crews.
Ensure prompt, professional response after hours.