Mitigation Project Manager

Servpro•Maumee, OH

7d•$52,000 - $60,000

About The Position

SERVPRO Team Fosdick is the premier restoration and reconstruction company in Northeast Ohio. With 13 franchise locations serving the Cleveland, Akron, Mansfield, and Toledo areas, we continue to grow and expand our impact. As part of this growth, we are seeking a highly motivated, detail-oriented, and organized Mitigation Project Manager to join our team. The Mitigation Project Manager plays a key role in our Mitigation Department, overseeing a wide range of responsibilities needed to secure, coordinate, and successfully execute mitigation projects. This position ensures that customers, clients, subcontractors, and team members receive exceptional service throughout all stages of the mitigation process.

Requirements

Strong written and verbal communication skills
High school diploma or GED required
Ability to travel locally and participate in on-call rotations (including nights and weekends)

Nice To Haves

Experience in cleaning/restoration preferred
IICRC certifications preferred

Responsibilities

Manage production crews and jobs according to SERVPRO® standards and procedures
Assign and coordinate jobs, supervise scheduling, and ensure all job requirements are met
Monitor jobs from start to finish, maintaining clear communication and timely updates
Conduct accurate pretesting, scoping, and estimating of services
Build and maintain positive relationships with commercial, insurance, and residential customers
Oversee customer-facing processes to ensure expectations are met or exceeded
Monitor and follow up on all assigned jobs, updating the Mitigation Operations Manager as needed
Manage relationships with centers of influence (COIs)
Resolve issues quickly and effectively as they arise
Oversee scheduling of jobs, resources, and crews per SERVPRO® guidelines
Manage job file documentation, profitability, and operational efficiencies
Train, manage, and help recruit production personnel
Create and/or review job scopes for accuracy and clarity
Review all job paperwork (scopes, estimates) to ensure team readiness