Mitigation Project Manager

PuroClean•Troy, MI

8d•$60,000 - $70,000

About The Position

With a One Team mentality, you will perform services as assigned while following PuroClean® production guidelines. Working to ensure all customer needs are met in a kind and sympathetic way, our project technicians assist their teams and supervisors with all aspects of restoration work on residential and commercial job sites, as well as maintain vehicles, equipment, and assets of the business. Our technicians take pride in going above and beyond customer expectations in their times of need by providing a world-class level of service which sets them apart from our competitors in the industry.

Requirements

Ability to Commute: Troy, MI 48084 (Required)
Willingness to travel: 10% (Preferred)

Responsibilities

Effectively perform all aspects of the production processes
Control and manage all mitigation and remediation projects assigned to you
Motivate the tech team to meet project goals and adhere to their responsibilities
Manage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractors
Oversee scheduling of jobs, resources, subcontractors, and crew with the Project Coordinator
Prepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of work
Prepare and settle mitigation and remediation projects
Act as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeowner
Communicate customer concerns/complaints to Management
Tell the customer how PuroClean can help them; sell the job by gaining customer and client confidence
Be in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progress
The final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality control
Use the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working on
Contact Project Coordinator to create a new assignment upon receiving a phone call about new work
iGuide all promising job leads upon arrival to the job site
Provide all necessary documentation for billing, including but not limited to: Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, Dry Logs & Certificates of Completion
Be able to analyze and formulate a scope of work, when walking a jobsite
Oversee job costing, including supplies, employee hours, equipment, and subcontractors
Negotiate with the customer and insurance company on job costing and scope of work
Lead your on-call team during after-hours mitigation.
Check in on jobsites daily
Walkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours)
Provide proper training to crew members, and job performance reviews
Travel as needed
Other tasks and/or duties asked by Management or Ownership