Mitigation Production Manager

Rainbow Restoration of Norfolk•Norfolk, VA

43d•$60,000 - $65,000

About The Position

Your Responsibilities as the Mitigation Project Manager Position Summary/Purpose Create high levels of customer satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of restoration services. Facilitate the timely and profitable delivery of all services required to rapidly return customer’s property to pre-loss condition, minimizing repairs, and downtime following property damage.

Requirements

High school diploma (or GED) plus three (3) to five (5) years of experience managing construction or restoration projects and supervising crews.
Advanced knowledge of building construction, remodeling, or restoration.
Understands the relationship between direct labor and profitability.
Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow, and budgeting.
Ability to review completed job costing, assess performance, and identify areas for improvement.
Proficient technical skills, experience, and certification in the areas of service the company provides.
Adequate math skills – Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
Wins by creating advocates, not enemies, when negotiating.
Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel.
Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues, and providing timely response.
Oral Communication – The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
Written Communication – Writes clear, precise, well organized estimates, proposals, and emails. The individual edits work for spelling, uses appropriate vocabulary, and has impeccable grammar. Is able to read and interpret written information.
Team Building – Achieves cohesion and effective team spirit with peers, subordinates, and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed, or denied. Shares credit for accomplishments.
Planning and Organizing – Has the ability to see the overall job from start to finish. Knowing the steps to be taken, resources and time required, can effectively create a timeline for the job.
Integrity – Ironclad. Does not cut corners. Puts company interests above self. Earns trust of co-workers. Is intellectually honest, does not play games.
Excellence – Sets high, “stretch” standards of performance. Demonstrates low tolerance for mediocrity. Sets clear, fair, and aggressive goals for self and others, encouraging individual initiative.
Customer Focus – Combines empathy for customer’s situation with time and budget constraints to effectively manage and exceed customer’s expectations.
Technology – Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review, and forward field activity reporting.

Nice To Haves

Associate (2 year) degree or bachelor’s (4 year) degree in business or construction management a plus.
Experience with Xactimate software is a plus.
IICRC certifications recommended.

Responsibilities

Meet or exceed established targets for responding to and completing estimates on losses
Maintain strategic relationships with vendors and subcontractors
Meet or exceed profitability targets on managed projects
Plan and execute projects to completion
Obtain written contracts and payment terms for projects
Maintain efficient and accurate flow of production paperwork from the job site to administration
Coordinate resource planning of technicians, laborers, and subcontractors with scheduler
Manage the tracking of equipment used on company jobs
Maintain market leadership through continuous implementation of state-of-the-art technology as it pertains to the delivery of our services
Coordinate estimates from subcontractors
Knowledge of writing job estimates with Xactimate
Manage the ordering of materials required for projects and coordinate delivery to job site
Maintain effective communication with customers and all involved parties – including third-party owners, building engineers, property managers, tenants, etc.
Perform property inspections and complete reports
Manage the maintenance of project files
Attend and assist in conducting company meetings
Work with Estimators to review and oversee job estimates
Work with Operations Manager in hiring and discharge of production division personnel
Coordinate with Marketing for follow-up and job evaluation with customers
Coordinate with customer and administration function for timely collection of project payment