Mitigation Manager

SERVPRO of North Central Tazewell County•Pekin, IL

33d

About The Position

Team Fletcher is hiring a Mitigation Manager! As the Mitigation Manager, you will manage, support, and motivate the Water Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage “Like it never even happened®!”

Requirements

High School Diploma/GED required, Associate or Bachelor’s degree strongly preferred.
Industry certifications strongly preferred.
Minimum 5 years of experience in business operations.
Minimum 3 years management experience.
Strong interpersonal skills, leadership skills, and management skills.
Effective written and oral communication skills
Experience in cleaning, restoration, or construction preferred.

Nice To Haves

Associate or Bachelor’s degree strongly preferred.
Industry certifications strongly preferred.
Experience in cleaning, restoration, or construction preferred.

Responsibilities

Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization.
Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
Manage staff development of the Restoration Division.
Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.
Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.
Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
Maintain the development of leadership and management skills, as well as Restoration expertise.