Mitigation Manager

Bill Howe Plumbing•San Diego, CA

13d

About The Position

We are seeking a skilled and motivated Mitigation Manager to join our growing team. The ideal candidate will oversee all aspects of the Mitigation department including operations, people, compliance, financial performance, and carrier relationships. This role requires strong leadership, insurance knowledge, and hands-on experience managing high-volume water losses. You will manage: 3 Project Managers 3 Project Coordinators (in-office) ~16 Field Technicians (teams of two)

Requirements

Minimum 5+ years of experience in water mitigation management (restoration industry)
IICRC Certifications (Required):
WRT (Water Restoration Technician)
ASD (Applied Structural Drying)
AMRT (Applied Microbial Remediation Technician)
Proven experience working with TPAs and insurance carriers
Strong understanding of Xactimate, mitigation billing, and insurance guidelines
Experience managing teams, schedules, and high job volume
Ability to lead, coach, and hold teams accountable
Strong organizational and communication skills
Valid driver's license and clean driving record

Nice To Haves

Experience scaling a mitigation department
Prior experience in multi-division restoration companies
IICRC Instructor or additional certifications a plus
Strong financial acumen and KPI management experience

Responsibilities

Lead and manage all water mitigation operations (water, mold, fire, trauma)
Scale the department
Ensure full compliance with TPA programs (dash, carrier KPIs, documentation, timelines)
Oversee job costing, margins, labor efficiency, and profitability
Manage and mentor project managers, coordinators, and field staff
Ensure accurate documentation, photo capture, moisture mapping, and billing
Maintain strong relationships with insurance adjusters and TPA partners
Enforce IICRC standards and safety protocols
Collaborate with Contents and Reconstruction divisions for seamless project flow
Assist with hiring, training, and performance management
Drive operational improvements, SOPs, and accountability