Mitigation Manager

Gilbert•Mesa, AZ

6d•$80,000 - $110,000

About The Position

Mitigation Manager - Position Overview The Mitigation Manager leads field production operations and is responsible for the successful execution of residential and commercial restoration projects. This role oversees daily job activities, supervises technicians, ensures quality and safety standards are met, and serves as a key point of contact for customers and insurance partners. The Mitigation Manager plays a critical role in job scoping, documentation, monitoring, and estimating. This position requires strong technical restoration knowledge, leadership capability, and excellent customer service skills to guide clients through challenging situations with professionalism and empathy. You will make a direct impact—helping property owners recover from loss while helping our company grow and succeed.

Requirements

Strong knowledge of the insurance restoration and/or construction industry
Prior experience leading teams of two or more
Ability to work independently and effectively lead a team in the field
Professional, mature, and customer-focused demeanor
Strong verbal, written, and interpersonal communication skills
Strong organizational, problem-solving, and time-management skills
Proficient using mobile devices and job management software
Valid driver’s license with satisfactory driving record
Ability to prioritize tasks and meet deadlines in a fast-paced environment
High school diploma or equivalent required; college degree preferred
On-call availability required

Nice To Haves

WRT – Water Damage Restoration Technician
ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician

Responsibilities

Lead and oversee mitigation operations on residential and commercial jobs
Retrieve work orders, plan routes, and ensure trucks are properly stocked with required equipment and materials
Supervise technicians and subcontractors, ensuring work is completed to company standards, timelines, and budgets
Perform job scoping, inspections, and daily monitoring of active losses
Maintain quality control and conduct post-completion quality assurance inspections
Prepare and review job documentation, including notes, photos, and reports, in accordance with company and insurance requirements
Communicate job progress, findings, and expectations clearly with customers, adjusters, and internal team members
Explain the drying and restoration process and outline next steps to customers using company-approved materials
Create and manage mitigation estimates in Xactimate in accordance with carrier guidelines and IICRC standards
Track labor, equipment, and materials used and communicate all billable events
Obtain customer approvals and signatures and request payments when applicable
Collaborate with Project Managers and Estimators on job scope and execution
Assist in training and mentoring new technicians and operations team members
Participate in on-call rotation as required