Mitigation Estimator / Coordinator

ServiceMaster Restore 7622 - Gilbert • Mesa, AZ

8h • Onsite

About The Position

We are seeking an experienced Mitigation Estimator / Coordinator to manage water, fire, and environmental mitigation projects from initial inspection through estimate approval and job coordination. This role sits at the intersection of field operations, estimating, insurance compliance, and customer communication and is critical to cycle time, cash flow, and customer satisfaction.
This is not an entry-level role. The right candidate understands IICRC standards, Xactimate, insurance program requirements, and how to move jobs efficiently from loss to completion.

Requirements

• 2+ years of mitigation estimating or coordination experience
• Strong working knowledge of Xactimate and Xactanalysis
• Solid understanding of IICRC S500/S700 standards
• Experience with insurance carrier programs preferred
• Strong written and verbal communication skills
• Highly organized with strong follow-through

Nice To Haves

• IICRC WRT (required or must obtain)
• ASD, AMRT, or FSRT a plus
• Xactimate Level 2 or higher preferred

Responsibilities

• Perform on-site inspections for water, fire, and specialty mitigation losses
• Create accurate Xactimate estimates in compliance with IICRC S500 / S700 standards
• Properly classify losses (Category, Class, scope justification)
• Upload estimates, photos, moisture logs, and documentation into Xactanalysis and internal systems
• Respond to adjuster requests, revisions, and disputes in a timely manner
• Coordinate mitigation crews, equipment placement, and job schedules
• Ensure work authorizations, contracts, and certificates of satisfaction are properly executed
• Monitor job progress and close files promptly to support billing and collections
• Communicate clearly with homeowners, adjusters, and internal teams
• Adhere to carrier and TPA program guidelines (cycle time, initial upload, documentation standards)
• Maintain clean files that withstand audits and desk reviews
• Support dispute submissions when needed with clear, professional justification

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Health insurance
• Paid time off
• Vision insurance
• Performance incentives tied to accuracy, cycle time, and compliance
• Company vehicle or vehicle allowance (role dependent)
• Phone, tablet, and software provided
• Health benefits, PTO, and growth opportunities
• Stable company with strong insurance relationships and long-term volume

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed