Mitigation Coordinator

Servpro•Colorado Springs, CO

5d•$25 - $28

About The Position

SERVPRO Colorado Springs is an industry leading water, mold, and large loss fire restoration company. We are one of a select few members of the SERVPRO Global Disaster Recovery Team Program, singling us out as one the largest producers of commercial damage restoration in the country and worldwide. We are NOW HIRING a Mitigation Coordinator: A great candidate for this role would have previous construction experience handling scheduling, logistics, dispatch, job/project coordinating, and strong customer support. Our Mitigation Coordinator is responsible for tasks related to customer calls, project monitoring, tracking, coordination, estimate creation, and project audit. Monitor and ensure client requirements are followed. Assist with scheduling all warranty activities, Subcontractors, Construction Manager initial visit with customer, and inspections with building departments. Enter lead/jobs into the operating system and make sure all information in the project is correct. Review and validate project file documentation. Maintain customer and client communications. Ensure estimates are distributed to all necessary parties. Sign up new Subcontractors using the Subcontractor Agreement to ensure proper insurances and licensing is being maintained. Issue POs based on project budget. Order materials and supplies as needed. Update project schedule and timeline and Maintain Work-in-Progress (WIP) report. Upon project completion review file documentation and update as necessary. Manage collections activities.

Requirements

A minimum two years of administrative/office work experience, preferable in the construction/mitigation industry
Scheduling, logistics, and dispatch experience is a plus
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Superb customer service, administrative, and verbal and written communication skills
Intermediate math skills
High school diploma/GED

Nice To Haves

Previous experience working with Restoration Manager Software is helpful
Associate’s/bachelor’s degree preferred

Responsibilities

Customer calls
Project monitoring
Tracking
Coordination
Estimate creation
Project audit
Monitor and ensure client requirements are followed
Assist with scheduling all warranty activities, Subcontractors, Construction Manager initial visit with customer, and inspections with building departments
Enter lead/jobs into the operating system and make sure all information in the project is correct
Review and validate project file documentation
Maintain customer and client communications
Ensure estimates are distributed to all necessary parties
Sign up new Subcontractors using the Subcontractor Agreement to ensure proper insurances and licensing is being maintained
Issue POs based on project budget
Order materials and supplies as needed
Update project schedule and timeline and Maintain Work-in-Progress (WIP) report
Upon project completion review file documentation and update as necessary
Manage collections activities