Mitigation Coordinator

Dry Force Corp • Columbus, OH

1d

About The Position

Allphase Restoration is
seeking
a highly organized and detail-driven Mitigation Coordinator to support our mitigation operations team. This role plays a critical part in improving operational efficiency, documentation accuracy, and client communication throughout the mitigation process.

The Mitigation Coordinator works directly alongside the Mitigation Manager to ensure projects move smoothly from job setup through billing, while
maintaining
high documentation standards and exceptional customer service.

Requirements

• Prior experience in restoration, mitigation, or construction administration preferred.
• Experience with MICA,Docusketch, DASH, orXactimate stronglypreferred.
• Strong attention to detail and documentation accuracy.
• Ability to prioritize tasks in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficient with computer systems and digital documentation platforms.

Responsibilities

• Conduct real-time mitigation file reviews using MICA and Docusketch platforms.
• Identify documentation deficiencies before technicians leave the job site.
• Ensure scope accuracy and completeness of job documentation.
• Support oversight of active mitigation projects.
• Help prevent delays in billing or unnecessary return visits.
• Prepare preliminary estimates using Docusketch data and MICA documentation within one (1) business day of job setup when documentation is available.
• Complete final estimates within one (1)day of job completion
• Assist in improving revenue turnaround and invoicing efficiency.
• Perform comprehensive file audits to ensure documentation meets company and carrier standards.
• Monitor DASH compliance tasks.
• Verify accurateand detailed file notes.
• Confirm required photographs and supporting documentation are uploaded.
• Answer incoming office calls professionally and promptly.
• Gather and document loss information accurately.
• Route calls and communicate details to appropriate team members.
• Assist with timely job setup and response coordination.
• Collaborate with the Mitigation Manager on dispatch and scheduling adjustments.
• Support efficient crew allocation.
• Help ensure jobs are assigned and completed on schedule.
• Communicate professionally with homeowners, insurance adjusters, and other stakeholders.
• Provide job updates and clarify scope-related questions.
• Maintaina high levelof customer service throughout the mitigation process.

Benefits

• 100% company-paid health insurance for employees
• Dental and vision coverage
• Company-paid short- and long-term disability
• Company-paid Life insurance
• 401k with company matching
• Paid vacation, sick time, and holidays
• Competitive pay based on experience.
• Stable, growing company environment.
• Opportunity for advancement.
• Supportive team culture.
• Full-time position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed