MIT/WinClient Touch Services Tech L3

Peak Systems•Sun Lakes, AZ

17h

About The Position

As a MIT/WinClient Touch Services Technician, you will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.

Requirements

3-5 years technical experience desired.
Associate degree or Certification in a technology services/technical discipline, or equivalent work experience preferred.
Windows imaging.
Intermediate Windows OS troubleshooting.
Must be able to lift up to 50 lbs. solo.
May be required to walk / sit / stand / crawl / kneel for extended periods.
Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)
Ability to climb ladders and work from heights.
Must be able to work independently as well as in teams of 3-4 and be flexible.
Must have excellent customer service skills and excellent written / verbal communication skills.
Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11
You must have a strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projects.
You will need to be able to multi-task and prioritize between multiple factory issues.

Nice To Haves

Technical certifications are a plus but not required.
Cleanroom experience recommended.

Responsibilities

Troubleshooting and repairing software and hardware issues on the factory computing equipment.
Troubleshooting will take place on the system, module, and component level.
Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment.
Responsible for communication with customers, Client technicians, and software / hardware specialists.
Server Install support: Mount servers into the rack in Datacenter Connect network cable. Set up iLO based on document provided. Basic troubleshooting Patching of servers and clients
Network Physical Touch Support: Candidate will be part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components.
Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials.