L3 AVT Tech

Peak Systems•Santa Clara, CA

1d•$22•Onsite

About The Position

You will work in a corporate environment onsite with one of our largest and most well-known customers. This role supports the Video Collaboration group by providing high-level Audio/Visual (AV) troubleshooting, maintenance, and customer support. You will regularly interact with clients in person, via phone, email, and IM. This dynamic role involves cross-training to backfill peer team members and participating in ongoing hands-on training to expand your technical capabilities.

Requirements

3+ years of audio/visual experience preferred
Strong understanding of live sound signal flow

Responsibilities

Quickly troubleshoot AV systems with minimal reliance on BKMs
Engage external vendors for RMA replacements and out-of-scope maintenance
Use creative problem-solving to restore functionality in ?hard-down” conference rooms
Build and maintain IPL GC3 files (adding/removing drivers)
Update Extron and AMX firmware as part of preventative maintenance
Demonstrate in-depth knowledge of monitors, projectors, and video conferencing system functionality
Manage and complete quarterly preventative maintenance projects
Create and resolve break/fix tickets by monitoring client ticketing systems
Respond to customer meeting support requests
Escalate major break/fix issues and workarounds to the VC Lead Technician
Manage site inventory and spares using the designated database
Serve as point of contact for Level 2 technicians
Partner with VC Lead for project deployments, floor renovations, and escalations