Las Vegas MIT Dispatch

Les Olson IT • Las Vegas, NV

11d • Onsite

About The Position

The MIT Dispatcher position is at the front line of Les Olson IT's superior customer service. We’re looking for a reliable, detail-oriented individual to add to the team that serves as our centralized communications hub for our Managed IT Services operations. This role is critical to ensure incidents and service requests are triaged correctly, technicians and engineers are scheduled efficiently, and customers receive timely, professional and outstanding customer service support. The MIT Dispatch Team is at the heart of fostering a culture of excellence, collaboration, and client satisfaction.
The ideal candidate thrives in a fast-paced environment, communicates clearly under pressure, and enjoys keeping things organized and moving forward.

Requirements

• Strong communication and customer service skills
• Ability to multitask and stay organized in a high-volume environment
• Comfortable using ticketing systems and basic IT terminology
• Excellent attention to detail and follow-through
• Calm, professional demeanor during high-priority or stressful situations
• Reliable attendance and punctuality

Nice To Haves

• Previous dispatcher, service desk, or MSP experience
• Familiarity with PSA/ticketing tools (ConnectWise, Autotask, etc.)
• Basic understanding of IT support workflows
• Professional IT Certifications (CompTIA, Microsoft, Cisco etc.

Responsibilities

• Receive, review, and prioritize incoming service requests (phone, email, Teams)
• Accurately dispatch tickets to the appropriate technician, engineer or team
• Monitor ticket queues to ensure SLAs and response times are met
• Communicate updates and expectations to customers in a professional manner
• Coordinate schedules for onsite and remote technicians
• Escalate urgent or high-impact issues appropriately
• Maintain accurate documentation and ticket notes

Benefits

• Paid Time Off
• Sick Days
• Paid Holidays
• 401k match + Pension
• Full Medical, Dental & Vision + HSA
• Mental health care coverage
• Life Insurance
• Local Volunteer Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees