Mission Support Systems Administrator

BLUE ORIGIN • West Melbourne, FL

1d

About The Position

At Blue Origin, we envision millions of people living and working in space for the benefit of Earth. We’re working to develop reusable, safe, and low-cost space vehicles and systems within a culture of safety, collaboration, and inclusion. Join our team of problem solvers as we add new chapters to the history of spaceflight! This role supports the development and operations of New Glenn, a single-configuration, heavy-lift orbital launch vehicle capable of routinely carrying people and payloads to low-Earth orbit, geostationary transfer orbit, cislunar, and beyond. Its first stage is fully reusable, and the vehicle was designed from the beginning to be human-capable. As part of a hardworking team of specialists, technicians, and engineers you will help build a road to space directly contributing to the New Glenn mission systems.

Requirements

• Practical knowledge and experience with standard network protocols (ie DHCP, DNS, NPS, SQL, SNMP, SMTP, NFS, etc)
• Prior experience utilizing IT support documentation and workflow automation tools (e.g. JIRA, Confluence, ServiceNow, Remedy, SalesForce)
• 3 years of IT Support experience in both Windows and Linux environments
• Experience following technical documentation and procedures.
• Prior experience operating and maintaining AV systems.
• Ability to lift and install heavy server and communications equipment.
• Excellent verbal and written communication skills.

Nice To Haves

• Experience with launch vehicle, aircraft, or spacecraft manufacturing, integration, and test
• Knowledge of industrial control system and managed network switches
• Prior experience managing web servers, including basic proficiency with HTML, JavaScript, and SQL.
• Experience writing technical documentation and procedures.

Responsibilities

• Provide direct IT support for integration and launch operation activities in Kent for the New Glenn program.
• Configure, deploy, support and maintain mission critical IT hardware, including workstations, servers, hypervisors, switches, printers and other launch command/control assets.
• Utilize configuration management tools such as Ansible, Netbox, Puppet, Chef, GitLab, etc.
• Build robust, fault tolerant on-prem infrastructure to support unique customer requirements for data systems control and monitoring.
• Identify sources of system degradation and mitigate, or provide detailed relevant data such as pcaps, quantitative data, and logs to network engineers for further triage.
• Evaluate existing data sources such as syslogs, monitoring tools, and firewall logs.
• Generate and modify user accounts through standardized identity management tools (Active Directory)
• Facilitate the creation of software and hardware deployment baselines built in accordance with established STIGs.
• Inventory management, including maintaining internal asset tracking tools, spares procurement, physical restocking, and deployment.
• Assist in the creation of writing automation scripts in Powershell and Bash
• Assist with deploying and maintaining industrial controls software, hardware and protocols.
• Support occasional overtime and overnight operations for test and launch campaigns.
• Occasional travel to support deployed ground systems infrastructure across the country.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, paid parental leave, short and long-term disability, 401(k) with a company match of up to 5%, and an Education Support Program.
• Paid Time Off: Up to four (4) weeks per year based on weekly scheduled hours, and up to 14 company-paid holidays.
• Dependent on role type and job level, employees may be eligible for benefits and bonuses based on the company's intent to reward individual contributions and enable them to share in the company's results, or other factors at the company's sole discretion.
• Bonus amounts and eligibility are not guaranteed and subject to change and cancellation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed