Mission Success and Training Manager

Logistics Management Institute•Washington, DC

11d

About The Position

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. At LMI, we’re developing the next generation of RFID, GPS tagging, and sensor-mesh solutions that enable mission-critical operations for the Department of Defense (DoD). Our mission goes beyond delivering innovative technology—we ensure it transforms operations by driving real adoption, operational trust, and mission enhancement. As the Mission Success and Training Manager, you will play a pivotal role in cultivating adoption, ensuring structured training, and driving sustained outcomes for LMI’s advanced solutions. You will design and deliver standardized training programs, lead customer success initiatives, and create impactful feedback loops to ensure our technology excels in the field. Your unique blend of technical expertise, strategic leadership, and customer-centric focus will shape user experiences and drive mission outcomes across diverse operational environments.

Requirements

Bachelor’s degree in Engineering, Management, or a related field.
7+ years of experience in customer success management, training leadership, or program delivery, with a focus on technical systems and operational enablement.
Proven ability to design and execute structured training and adoption programs for mixed technical audiences, including non-technical users.
Experience working cross-functionally with engineering, product management, and delivery teams.
Strong communication, organization, and presentation skills, with the ability to translate technical solutions into user-friendly operational workflows.
U.S. citizen with the ability to obtain and maintain a Secret-level security clearance
Willingness to travel as needed for training and program delivery.

Nice To Haves

Experience delivering solutions in defense, government, logistics, or operational technologies.
Familiarity with RFID, IoT, asset tracking systems, or enterprise platforms.
Background in certification frameworks, structured learning validation methods, or centralized repositories for training content.
Sales enablement and marketing experience, including packaging customer success stories.
Knowledge of DoD program cycles, sustainment requirements, and field operations.
Active Secret-level security clearance

Responsibilities

Training Development and Delivery:
Design, develop, and refine role-specific training curricula that integrate hardware operation, software workflows, system integrations, and mission execution procedures.
Create high-quality instructional materials, such as presentations, video modules, job aids, practical exercises, and certification validation tools.
Deliver instructor-led, virtual, and hybrid training across distributed operational locations, including hands-on demonstrations in field environments.
Standardize and sustain centralized knowledge management systems to enable scalable training deployment and version control.
Customer Success Strategy and Execution:
Lead customer success programs, ensuring consistent, high-impact engagement across DoD accounts.
Oversee Field Service Representatives (FSRs) and support their preparation to deploy solutions professionally and mission-ready.
Implement structured processes to gather, prioritize, and relay feature feedback from diverse DoD clients to engineering and product teams.
Adoption and Outcomes:
Define success metrics, measure customer adoption, and ensure our solutions consistently deliver operational value.
Guide sales and business development teams with real-world success stories and lessons learned to enable growth and pre-sales engagements.
Partner with cross-functional teams—engineering, product management, and PMO—to align customer needs with delivery priorities.
Continuous Improvement:
Champion iterative improvement in training effectiveness using performance metrics, operational insights, feedback, and lessons learned from customer interactions.
Build scalable programs and frameworks to enhance long-term customer engagement and solution sustainment.