Feedyard Training and Customer Success Associate

Elanco

11d • Onsite

About The Position

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: Feedyard Training and Customer Success Associate As the Feedyard Training and Customer Success Associate, you will be part of the Elanco Knowledge Solutions team leading the training of feedyard management and processing crews to operate PenPoint Sort accurately and efficiently maximizing the value of the service to our customers. In addition to direct customer training, you will provide a key resource to our account managers to discuss and demonstrate system capabilities to potential clients to expand the reach of the technology. Lastly, you will have an active role in system installations and field support ensuring equipment continues to operate as expected.

Requirements

• Bachelor’s degree in animal science, Agri-Business or related field preferred or a minimum of 5 years of related experience working with beef customers and understanding of normal cattle processing practices or related roles.
• A minimum of 5 years of experience in beef commercial production facilities. (i.e. sales, business management, talent management, etc.)
• Strong English/Spanish communication skills

Nice To Haves

• Proficiency with Microsoft Excel and PowerPoint; comfortable with scales, EID readers, and electronics
• Operate comfortably in a commercial feedyard environment, working on and around processing chute equipment with the ability to utilize hand tools (drills, wrenches, etc.) as part of the installation and field service process.
• Self-starter with a strong work ethic, upbeat personality, and a proactive "customer service" attitude.
• Ability to manage a workload without direct supervision and take initiative when capacity allows

Responsibilities

• Coordinate and deliver in-person PenPoint Sort training for new and existing customers, including feedyard managers, office staff, and processing crews.
• Support Account manager efforts to introduce PenPoint concepts and hardware to prospective customers.
• Demonstrate technology in customer facilities alongside internal account managers.
• Determine system configurations required for successful PenPoint installations
• Provide customer support via phone and on-site visits to resolve issues and maintain system uptime.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees