Mission Services Team Lead - Western Headquarters - FT

GOODWILL INDUSTRIES OF MICHIANA INC•South Bend, IN

17h•$50,000•Onsite

About The Position

To provide program oversight, staff development, and ensure program metrics are exceeded for a mission team of 10-12. The Mission Services Team Lead will ensure programs adhere to the Opportunity Accelerator framework and be detail oriented, while demonstrating excellent organizational, communication, management, leadership, and problem-solving skills. This role requires a balance of independence and structure and the ability to meet strict deadlines while balancing shifting priorities. The Mission Services Team Lead has a process improvement mindset and the ability to lead a diverse team in providing quality programming and training that exceeds organizational goals. This position reports to the Mission Services Director who evaluates performance annually. In addition, knows and understands the Goodwill Mission: “Empower people to achieve their most abundant life”. Embodies our Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do The Right Thing. Supervisory Responsibilities: St. Joseph County, Elkhart County, and Northwest Indiana Opportunity Accelerator Teams.

Requirements

Associate degree required; a bachelor’s degree in a related field is preferred.
Two years’ experience working with client-centered programming, workforce development, and/or underserved populations.
Previous experience using case management software such as Caseworthy, Salesforce, Indiana Career Connect.
Ability to build strong relationships with staff and clients and enhance a positive workplace culture through mutual respect, professionalism, and an empathetic mindset.
Perform well under pressure while working without consistent supervision.
Strong ability to hold self, staff and clients accountable.
Detail oriented with strong organizational and planning skills.
Excellent written and verbal communication skills.
Ability to pass a criminal background check and drug screen.
Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.
Authorized to work in the United States.

Nice To Haves

Flexible availability.
Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.

Responsibilities

Ensures daily operations within mission programming adhere to the Opportunity Accelerator Framework with client-centered approaches.
Monitors metrics for assigned programs to ensure clients receive impactful services with documented milestone achievements.
Provides support to assigned staff to ensure mastery of job duties, metric attainment, and facilitates professional development and skills training as needed through weekly, monthly, quarterly, and annual individual and team meetings.
Builds relationships with a diverse team and curates a positive working environment through empathy, active listening, collaboration and a curious mindset.
Assists with rollout of new Mission programs, events, classes, workshops, and graduations.
Addresses staff disciplinary issues with a proactive approach that aligns with Goodwill’s Core Values.
Provides program coverage during staff absences.
Facilitates/assists with onboarding, quarterly conversations, and annual performance reviews for all assigned staff.
Maintains strict confidentiality when handling sensitive information.
Develops and grows employer/community partnerships and secures MOUs to strengthen programming and improve client outcomes.
Collaborates with internal and external departments to stay informed about community resources, programs, and training opportunities.
Leads and participates in internal/external meetings as needed.
Seeks growth opportunities using a continuous improvement mindset for self and others.
Other duties as assigned by supervisor.