Mission Services Coordinator
About The Position
Make-A-Wish Michigan creates life-changing wishes for children with critical illnesses. Together, we bring hope, strength, and joy to families across the state. The Mission Services Coordinator provides administrative and cross-functional support to strengthen and streamline our wish delivery process. This role supports volunteer onboarding and engagement, logistics and supply processes, Salesforce updates, and overall operational coordination so the Mission Delivery Team can focus on creating meaningful wish experiences for kids and families. This is an excellent opportunity for an organized, detail-oriented administrative professional who enjoys coordinating people, processes, and logistics to make operations run smoothly.
Requirements
- Commitment to and passion for the mission of Make-A-Wish Michigan and reaching every eligible child
- Commitment to reaching eligible children in underreached communities and supporting Diversity, Equity, Inclusion, and Belonging initiatives
- 1–3 years of relevant experience required (administrative, coordinator, or operations support roles preferred)
- Proficient computer skills in Microsoft Office and database management; familiarity with Salesforce preferred
- Strong ability to manage multiple priorities, coordinate schedules, and meet deadlines
- Exceptional written, oral, and interpersonal communication skills
Nice To Haves
- Excellent customer service when interacting with families, volunteers, and community partners
- Strong attention to detail and organization
- Professional demeanor and sound judgment
- Ability to manage multiple deadlines and shifting priorities
- Energetic, flexible, collaborative, and proactive approach
- Resourcefulness and willingness to take ownership of results
- A self-starter mindset with the confidence to contribute ideas and support continuous improvement
Responsibilities
- Process volunteer applications and support onboarding workflows
- Assign volunteers to wish teams and track key volunteer documentation
- Maintain volunteer compliance requirements, including background checks and conflict of interest forms
- Support volunteer engagement and stewardship opportunities
- Provide administrative support including scheduling meetings, preparing materials, file management, and coordination support
- Assist with report creation and tracking data and metrics
- Support cross-functional projects that streamline wish delivery operations and hospital engagement
- Support the supply and distribution process, including welcome gifts, welcome packets, volunteer packets, wish boosts, and family packets
- Prepare packets and other materials for outreach meetings and events
- Assist with tracking inventory, ordering supplies, and maintaining organized materials
- Update wish child likes and interests in Salesforce and maintain accurate documentation
- Assist with compiling data and reports to support operational efficiency and tracking
- Support hospital, community engagement, and alumni events (ordering food/supplies, prepping materials, coordinating logistics)
- Assist with wish reveals and in-person mission moments as needed
- Support coordination of characters, in-kind donations, and logistics for mission experiences
- Support adherence to Make-A-Wish National policies, performance standards, and governing guidelines
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
