Mission Operations Coordinator, Houston (Overnight and PM Shift)

Nuro • Houston, TX

17d

About The Position

Our team is looking for a Mission Operations Coordinator to schedule, coordinate and optimize allocation decisions across multiple operational missions and geographies to meet Nuro’s challenging goals. As a key part of the Mission Operations team you will be required to use your independent judgment on a daily basis in responding to the dynamic nature of operations. You will be responsible for understanding operations plans and translating that into a schedule, optimizing allocation as things change; support a group of drivers to meet team and program goals; respond to and handle emergency and troubleshooting situations with composure and lead continuous improvement projects to automate processes. You will work closely with cross functional stakeholders within operations and with other teams to ensure the team’s work remains a valuable part of the company’s metrics.

Requirements

• 1 year of resource planning, allocation, optimization, reporting, etc. ideally in fleet management, autonomous driving and or robot operations/logistics
• Ability to implement a schedule of operating times for the assigned shift including, but not limited to, working on shift rotations
• Ability to synthesize and work with data to drive insights into operations for other teams to leverage - comfortable with sheets, data studio, Looker
• Ability to work independently to solve problems and resolve issues
• Ability to work in a fast paced dynamic environment with a willingness to help out where needed
• Exceptional interpersonal and communication skills
• Ability to remain flexible with the changing needs of the business as well as schedule changes

Nice To Haves

• 2+ years experience in resource planning, allocation and optimization
• 2+ years of experience in the AV/ delivery industry
• BA/BS degree or equivalent practical experience

Responsibilities

• Scheduling & Coordinating: Overall understanding of Nuro’s fleet operations and team capacities by geographies
• Coordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity
• Translate the weekly plan into a schedule (with daily operator assignments) and ensure execution to plan; capture plan vs actual and provide insights on deviations
• Ensure procedures are followed and checklists completed consistently with proper escalation procedures as necessary
• Update and publish daily shift reports and hand off notes
• Act as customer support for commercial deliveries by interacting with merchant and customers along with supporting on-road operations and escalating issues to appropriate parties
• Execute other tasks as assigned by the manager
• Troubleshooting & Emergency Response: Act as the initial point of escalation for troubleshooting of all technical and software related issues
• Act as the initial point of escalation for any emergency situations; handle situations with composure
• Effectively communicate with operators in the field and respond as needed
• Program Management: Drive Mission Operations workflow optimization & automation efforts by working closely with the Sr. Manager of On-Road Operations and other key stakeholders
• Drive planning workflow optimization by synthesizing data and driving plan vs actual insights
• Lead certain initiatives within the team to ensure communication and alignment to processes and policies

Benefits

• At Nuro, your base pay is one part of your total compensation package.
• This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees