Mining Technology Service Technician

Empire Southwest•Mesa, AZ

1d•$33 - $60•Onsite

About The Position

Empire technicians are the lifeline to our clients - trained professionals who work on machinery and equipment produced by Caterpillar, one of the leading large-scale mobile machinery manufacturers in the world. We are seeking seasoned shop and field technicians/mechanics with experience in similar heavy equipment dealerships to join our third-generation, family-owned organization. We have 100+ job openings throughout our 30+ locations in Arizona, Nevada, and parts of Eastern California. Join our team today! JOB SUMMARY Install, configure, troubleshoot, repair, and support Caterpillar MineStar™ technology systems—including Fleet, Terrain, and Command—on Caterpillar and other Empire-supported mining machines in field and shop environments. Commission, calibrate, and validate onboard technology hardware, sensors, networks, and software to ensure proper system performance, machine integration, and operational readiness. Diagnose and resolve malfunctions and failures involving GNSS, onboard computers, displays, radios, wiring harnesses, and autonomous control components. Prepare Caterpillar machines and MineStar technology systems for deployment, commissioning, and delivery to customer sites. Work safely in active mining and construction environments and adverse weather conditions as required. Accept out-of-town assignments requiring extended overnight stays. Communicate orally and in writing information, instructions, and explanations to associates, clients, and management regarding machine and technology system conditions, problems, corrective actions, and recommendations.

Requirements

At least six months of related experience in a similar role and environment.
Ability to speak, read, write, and comprehend English.
Keep safety as a priority in the work environment.
Ability to successfully complete a skills assessment. (eTRAIN test)
Valid driver’s license.
Excellent client service skills.
Own and maintain required personal tools.
High school diploma or General Education Degree (GED).
Current driver’s license.
Required DOT licensing, medical card, and endorsements as vehicle size dictates.
Minimum of 6 months related experience.
Completion of TRAIN test evaluation.
Must be able to communicate (speak, read, comprehend, write) in English.

Nice To Haves

At least five years heavy equipment technician experience, preferably in a dealership environment.
Caterpillar work experience.
Proficient rebuilding/repairing machinery including hydraulics, electrical, powertrain, engines, and Tier IV Emissions systems, failure analysis procedures, warranty claims procedures…
2-year experience with MineStar Products, including, Fleet, Site Aware, Command, Terrain for grading, loading, and drilling troubleshooting.
Application knowledge of Trimble GNSS products and related technology.
Able to create and edit basic surface designs using CAD software.

Responsibilities

Troubleshoot and diagnose equipment malfunctions and failures.
Maintain good client relations and support for corporate marketing objectives.
Repair, recondition, and maintain equipment and components.
Prepare service reports.
Plan and control cost of repair jobs.
Maintain company equipment – keep in good clean orderly condition.
Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, and standards.
Own and maintain required personal tools.
Learn and use Empire, Caterpillar and allied product procedures and systems.
Maintain current MSHA card if work area requires.
Provide on-the-job training to technicians and helpers as assigned.
Make warranty recommendations.
Communicate with proper individuals to clarify instructions or discuss scope or progress of job.
Work overtime as needed.
Travel to remote locations as needed.
Perform other related duties as assigned.
Work within and promote corporate values.