Minibar Attendant

AccorHotel • Austin, TX

5d

About The Position

Reporting to the In Room Dining Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Consistently offer professional, friendly and engaging service
Collect in-house guest and arrival lists for the day
Record any mini-bar items used to ensure accuracy in billing
Ensure in room service-ware items are clean and as per standards
Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
General Responsibilities Include:
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of:
All items stocked in Mini Bars.
Strictly abide by state liquor regulations.
Service’s and facilities (i.e., hours of operation, menus, price range).
Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
P.O.S. and/or manual systems if needed.
Generate and distribute charges for Mini Bar use in each guestroom.
Inventory and requisition stock for carts.
Process designated paperwork.
Maintain security of designated keys.
Complete opening side work:
Check quality/dates of all stock and supplies by using checklist.
Complete opening inventory sheet.
Requisition all necessary supplies.
Transport supplies from Storeroom to work areas.
Enter guestrooms and inventory Mini Bar
Replenish items in guestroom Mini Bars and complete consumption reports as needed.
Input reports into P.O.S. system (if applicable).Legibly document orders when system is down.
Clean and restock service cart.
Ensure maximum usage of all supplies to attain budgeted cost and to prevent waste.
Complete closing side work:
Securely store all beverages and supplies.
Complete closing inventory and requisition.
Complete all closing reports in P.O.S. system (if applicable).

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
• Previous service experience an asset
• Previous Point of Sale System experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow Colleagues without constant supervision·
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• In Room Dining Department operates 24 hours a day and 7 days a week, candidates must have flexibility/availability to work varying shifts.
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs.
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramp
• High School Diploma and previous Food and Beverage experience in a fast paced, luxury hospitality setting required

Responsibilities

• Consistently offer professional, friendly and engaging service
• Collect in-house guest and arrival lists for the day
• Record any mini-bar items used to ensure accuracy in billing
• Ensure in room service-ware items are clean and as per standards
• Restock all mini-bar items in fridge prior to guests’ arrival and during their stay
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of: All items stocked in Mini Bars.
• Strictly abide by state liquor regulations.
• Service’s and facilities (i.e., hours of operation, menus, price range).
• Cleanliness, sanitation and organization of work areas; rectify any deficiencies.
• P.O.S. and/or manual systems if needed.
• Generate and distribute charges for Mini Bar use in each guestroom.
• Inventory and requisition stock for carts.
• Process designated paperwork.
• Maintain security of designated keys.
• Complete opening side work:
• Check quality/dates of all stock and supplies by using checklist.
• Complete opening inventory sheet.
• Requisition all necessary supplies.
• Transport supplies from Storeroom to work areas.
• Enter guestrooms and inventory Mini Bar
• Replenish items in guestroom Mini Bars and complete consumption reports as needed.
• Input reports into P.O.S. system (if applicable).Legibly document orders when system is down.
• Clean and restock service cart.
• Ensure maximum usage of all supplies to attain budgeted cost and to prevent waste.
• Complete closing side work:
• Securely store all beverages and supplies.
• Complete closing inventory and requisition.
• Complete all closing reports in P.O.S. system (if applicable).

Benefits

• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED