Military Field Consultant - SME

ASM Research • Town of Cortlandt, NY

5h

About The Position

Travels throughout their state and/or region, as directed, and is responsible
for all aspects of the support of events that increase awareness of military
community services. Serves as Subject Matter Expert (SME) to collaborate with
existing family support resources, identify recommendations to address service
gaps, and form relationships with community service providers, military
services, and regional and local representatives.

Provides Service members and families with the highest level of support to
include information and referrals for events to increase awareness of
military community services including, but not limited to, relocation
assistance, non-medial individual and family counseling, personal and family
life education, Personal Financial Management (PFM) services, information and
referral services, deployment assistance, exceptional family member services,
child abuse prevention and response services, domestic violence prevent and
response services, Morale, Welfare, and Recreation (MWR) services, and
transition assistance, when requested and approved by the Government.
Attends various community events and meetings to bring awareness directly to
the military community.
Identifies problems and/or gaps in available services/resources and
determines methods to fill gaps and enhance existing support system efforts,
in collaboration with Military OneSource, DoD, State Joint Force HQ, and
civilian community resources.
Facilitates collaboration between military and civilian agencies to improve
coordination.
Provides detailed briefings and training to share information that brings
related groups together (e.g., unit/command members, staff, volunteers, etc.)
when approved by the government.
Collaborates with military and civilian personnel and other departments to
develop presentation and training materials.
Maintains an online repository of state-specific information on Government
approved family programs and support resources.
Provides guidance to team in adherence to planning, policies, and practices.
Mentors junior team members as appropriate.
Ensures confidentiality in all aspects of support.

Requirements

• Bachelor's Degree or equivalent of 4 years relevant experience. Master's Degree preferred.
• Minimum 15 years of experience made up of a combination of at least 10 years of prior military experience or relevant knowledge plus an additional 5 years' experience working in Military Service Programs and marketing, sales, recruiting, education, or other similar networking-intensive work.
• Candidates must live within 50 miles of West Point, Fort Hamilton, or Fort Drum.
• Possess strong customer service skills, knowledge of call center operations, and knowledge of the military lifestyle
• Ability to tailor communications to multiple audiences/entities
• Excellent analytical, organizational, time-management, and multi-tasking skills
• Willingness to travel up to 80% within assigned geographical area of responsibility
• Experience with project administration and meeting multiple deadlines
• Experience in customer service quality and/or help desk
• Strong organization and time management skills

Nice To Haves

• Prior experience in marketing, recruiting, counseling and/or academic instruction a plus.

Responsibilities

• Support of events that increase awareness of military community services.
• Collaborate with existing family support resources, identify recommendations to address service gaps, and form relationships with community service providers, military services, and regional and local representatives.
• Provide Service members and families with the highest level of support to include information and referrals for events to increase awareness of military community services.
• Attend various community events and meetings to bring awareness directly to the military community.
• Identify problems and/or gaps in available services/resources and determine methods to fill gaps and enhance existing support system efforts, in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources.
• Facilitate collaboration between military and civilian agencies to improve coordination.
• Provide detailed briefings and training to share information that brings related groups together (e.g., unit/command members, staff, volunteers, etc.) when approved by the government.
• Collaborate with military and civilian personnel and other departments to develop presentation and training materials.
• Maintain an online repository of state-specific information on Government approved family programs and support resources.
• Provide guidance to team in adherence to planning, policies, and practices. Mentors junior team members as appropriate.
• Ensure confidentiality in all aspects of support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level