Military Assistant Store Manager

GameStop•Watertown, NY

3d•$21 - $25•Onsite

About The Position

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! SUMMARY Under general supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. The principal business outcome for this position is to ensure that world-class customer service experiences are provided using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, andSolution Selling techniques. This includes ensuring the store is clean, well-organized, properly merchandised at all times, answering questions, and assisting with product selection, purchases, and returns. Using GameStop’s Empowered Leadership Model, this position supervises Senior Game Advisors and Game Advisors in the absence of the Store Manager. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Selling Passion: Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each customer’s needs. Demonstrate a passion for exceeding goals. Provide world-class customer service: promptly greet customers, respond to customer concerns and complaints quickly, effectively and courteously. Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store to assist them. Promptly process customer purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to customer. Solution Selling Focus: Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer. Promote GameStop’s unique customer benefits: new title reservations program and PowerUp Rewards customer loyalty program. Use Solution Selling techniques to align customer needs with GameStop products, recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop. Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team. Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that world‐class customer service is consistently provided. Provide timely and appropriate feedback to the Store Manager concerning staff performance and address as directed. Assist the Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines. Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager. Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations. Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store. Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the prescriptive phone greeting provided by GameStop. In partnership with the Store Manager, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor. Count, balance and reconcile daily business transaction totals correctly and accurately in the point‐of‐sale (POS) system; ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines. Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager. Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and managers' bags when leaving the store. Ensure all store fixtures and equipment is in proper working order. Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists. Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up‐to-date.

Requirements

Must be at least 18 years of age and present state‐required proof of age documents
High school diploma or GED required
At least 2 years of retail sales, customer service, and/or leadership/management experience required; at least 6 months of retail management experience preferred
Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
Must be able to work alone and move throughout the store unassisted for up to 12 hours
Must have transportation to make bank deposits as needed according to Company guidelines
Proficient customer service skills
Proficient ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
Ability to work in a fast‐paced, rapidly changing environment
Proficient knowledge of operating a point‐of‐sale computer system and properly completing required paperwork
Proficient understanding of basic math functions (add, subtract, multiply, divide)
Working knowledge of alphabetizing
Proficient self‐motivation and ability to work as a team to complete necessary tasks in a timely manner
Proficient problem solving skills and judgment abilities
Proficient ability to carry out instructions furnished in written, oral or diagram form
Ability to deliver bank deposits according to loss prevention safety guidelines
Ability to work extended hours/days as necessary, including Sundays
Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
Demonstrated commitment to all Respectful Workplace policies, procedures, and general expectations.
Possess or acquire during employment on‐boarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases)

Nice To Haves

An Associate’s or accredited Bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred
bilingual (English/Spanish) skills preferred

Responsibilities

Selling Passion: Enjoy active selling, including exploring and creating customer needs and closing the sale.
Utilize GameStop’s Solution Selling Tablet to serve each customer’s needs.
Demonstrate a passion for exceeding goals.
Provide world-class customer service: promptly greet customers, respond to customer concerns and complaints quickly, effectively and courteously.
Prioritize customers over tasks and demonstrate that commitment by circulating throughout the store to assist them.
Promptly process customer purchases/return transactions via Point‐of‐Sale computer system via PC keyboard, including making accurate change, placing merchandise in a bag, and removing receipt from the printer to give to customer.
Solution Selling Focus: Drive sales and customer loyalty by creating complete, lasting customer solutions.
Demonstrate unique interest in every customer.
Ask questions and makes recommendations in order to make technology easier and more affordable for every customer.
Promote GameStop’s unique customer benefits: new title reservations program and PowerUp Rewards customer loyalty program.
Use Solution Selling techniques to align customer needs with GameStop products, recommend additional items as appropriate, and ensure every customer is thanked for shopping at GameStop.
Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback.
Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team.
Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that world‐class customer service is consistently provided.
Provide timely and appropriate feedback to the Store Manager concerning staff performance and address as directed.
Assist the Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager.
Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations.
Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.
Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally, using the prescriptive phone greeting provided by GameStop.
In partnership with the Store Manager, conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the sales floor.
Count, balance and reconcile daily business transaction totals correctly and accurately in the point‐of‐sale (POS) system; ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to Store Manager/District Manager.
Adhere to all loss prevention guidelines, including but not limited to, visually inspect associates' and managers' bags when leaving the store.
Ensure all store fixtures and equipment is in proper working order.
Process defectives/recalls and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up‐to-date.

Benefits

Full-time store positions at GameStop are eligible to participant in incentive programs, 401(k), paid time off, dental, vision, and health insurance.
Positions at GameStop may also be eligible for a bonus and/or other incentives.

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