Milieu Manager - Steamboat

NRT | Foundry Treatment Center•Steamboat Springs, CO

1h•$60,320 - $72,000•Onsite

About The Position

The Milieu Manager is the hands-on leader responsible for the direct management, dynamic leadership, and active stewardship of the unit's culture. This role is central to creating and maintaining a therapeutic and professional milieu by managing daily operational workflow, providing direct supervision, training, and mentorship to the BHT team, and ensuring the consistent delivery of high-quality client services. The milieu manager is responsible for maintaining a safe, structured, and recovery-oriented milieu while supervising milieu staff and supporting clients through all phases of residential treatment. The milieu manager drives accountability and fosters a positive unit dynamic through effective coordination with all departments to ensure staffing, regulatory compliance, and adherence to the mission, vision, and values of NRT.

Requirements

Bachelor’s degree in human services fields preferred, high school diploma or equivalent required.
2+ years proven experience with people and program management in clinical settings.
At least one year of supervisory experience required.
QMAP required, or ability to obtain within 60 days of hire.
CPR certification required, or ability to obtain within 60 days of hire.
Valid, non-restricted, clean driving record.
Excellent verbal and written communication skills.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Excellent organizational skills and attention to detail.
Strong leadership skills with the ability to develop and manage a caring team environment.
Ability to train, coach, and evaluate staff.
Maintain appropriate professional boundaries with staff and clients.
Ability to problem solve and make objective decisions.
Calm under pressure, leading by example.
Proficient with Microsoft Office Suite or related software.
Must be adept at quickly learning multiple computer systems and platforms.

Responsibilities

Carries out the daily routines of client care.
Demonstrates the ability to maintain therapeutic and professional rapport with clients.
Participates with other personnel in maintaining a safe and therapeutic milieu.
Provides verbal de-escalation techniques as needed.
Assists in the ongoing assessment of the safety and emotional needs of each client.
Ensures client supervision is conducted as required.
Assists with resolution of milieu issues as they arise, resolving grievances and complaints specific to milieu.
Maintains milieu wellness, culture, and sets behavioral expectations for all clients and staff.
Hires, manages, and supports the team through accountability, professional development, and coaching.
Engages in employee performance reviews and competency evaluations.
Designates and reviews completion and execution of shift assignments along with shift handoff.
Oversees the scheduling of staff including management of timecards and time off requests.
Maintains communication and collaborates with HR for all onboarding needs.
Provides coverage during times of crisis, increased acuity, or staffing needs.
Organizes, schedules, communicates and leads BHT team meetings on a monthly or more frequent basis.
Assists leadership and other department heads in updating policies and procedures, program manual, and client handbooks.
Works closely with the clinical department head to ensure training materials and policies and procedures meet requirements of all governing authorities.
Understands, follows, and enforces policies and procedures amongst staff and milieu.
Maintains strict confidentiality, HIPAA, and 42CFR Part 2 compliance.
Other duties as assigned.