Migrations Account Executive

Jobgether

About The Position

This role focuses on driving customer success and revenue retention by managing perpetual accounts and guiding them through SaaS upgrade migrations. The Migrations Account Executive will collaborate closely with internal teams and external stakeholders, including customers, partners, and distributors, to ensure smooth transitions and maximize expansion opportunities. You will leverage your expertise in renewals, upsells, and migrations to meet KPIs while enhancing customer satisfaction and experience. The position requires strong negotiation, analytical, and problem-solving skills, along with the ability to prioritize multiple tasks in a fast-paced environment. You will be the key contact for customers in your segment, supporting them through value-driven solutions and maintaining productive professional relationships across all functional areas. This role offers exposure to complex customer accounts, strategic influence over renewal motions, and the chance to contribute to long-term SaaS adoption and success.

Requirements

Bachelorâs degree in Finance, Accounting, Business, or equivalent experience.
Excellent written and verbal communication skills for both internal and external interactions.
Strong organizational, multi-tasking, and self-directed work abilities in a fast-paced environment.
Experience working across diverse functional teams and building positive professional relationships.
Proficiency with Microsoft Office and Salesforce, and familiarity with automation and analytics tools.
Analytical mindset with strong problem-solving skills, flexibility, and ability to prioritize competing goals.
Ability to work outside normal office hours during peak times as needed.

Nice To Haves

5+ years of experience in software/technology sales
Knowledge of SaaS, CRM/ERP systems
Experience working with Fortune 100 clients.

Responsibilities

Drive attainment of annual renewal bookings and SaaS migration quotas.
Serve as primary point of contact for assigned perpetual customer accounts, supporting renewals, migrations, and add-on opportunities.
Communicate product value propositions effectively, particularly regarding SaaS upgrades, and handle escalations professionally.
Collaborate with internal teams including Sales, Order Management, Renewal Operations, Billing, Fulfillment, and Support to optimize customer experience and retention.
Track and report performance metrics such as TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities.
Negotiate with customers and propose creative resolutions to issues while maintaining adherence to booking policies.
Maintain proactive engagement and alignment across all stakeholders to support account growth and satisfaction.