Middle Office Production Support Officer

State Street•Quincy, MA

1d•Hybrid

About The Position

We are looking for a Production Support Officer who will be focused on the reliability and stability of our production applications within Middle Office Asset Servicing Area. An individual with a strong engineering mindset of an SRE, the personnel will support mission critical production applications and collaborate with fellow SREs, to develop creative engineering solutions to day to day support operational problems. This includes designing, developing, and building automation solutions to eliminate manual/error prone work and build resilient systems. The role involves performing periodical capacity assessments, performance reviews, engaging with development on reviewing changes, and ensuring risk assessment is done. Responsibilities also include developing run books for critical periodical business activities, maintenance, and maintaining architecture/data flow documents, ensuring best practices and standards are followed. Much of the support will focus on existing systems, aiming to reduce manual work through automation, enhance business/client experience, and collaborate with infrastructure/application development to ensure permanent remediation of issues. Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence, and robotics process automation. We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company. Join us if you want to grow your technical skills, solve real problems, and make your mark on our industry.

Requirements

Understanding software development lifecycle/Agile principles.
Proficiency in at least one programming language (e.g. Python, Java, etc.)
Hands on experience with deployment, monitoring, automation and operations analysis tools such as Grafana, Kibana, Splunk, Dynatrace
Strong problem solving and analytical skills
Strong communication, interpersonal, time management and prioritization skills
Ability to communicate with various internal teams to resolve Issues and understanding when to escalate
B.S. degree in Computer Science or related degree preferred
2+ years of Software Engineering experience, using one or more object oriented programming languages and/or scripting or 3+ years of Experience in Production Support.
Proven ability to troubleshoot complex application logic flow is required.
Experience with at least two or more programming languages ( e.g. Python, Java, Perl etc..)
Experience with technologies including MQ, Kafka, Java, Oracle,
Proven understanding of web technologies and distributed application architecture is required
Proven understanding of full life cycle software development methodologies is required
Experienced with automation using scripting languages , such as, Python/ Perl /Unix/PowerShell
Knowledge of Application /Web Servers/Unix/SQL ( Oracle) .
Good communication and interpersonal skills
A team player with a sense of ownership and responsibility
Strong interpersonal, organizational and attention to details skills
Ability to work both independently and as a member of a team
Strong problem solving and analytical skills, experience debugging code and troubleshooting logs.
Strong communication, interpersonal, time management and prioritization skills
Ability to communicate with various internal teams to resolve Issues and understanding when to escalate

Nice To Haves

Knowledge and experience of working in public cloud (Azure/AWS).
Knowledge of Snowflake, Databricks
Knowledge of application monitoring tools like Dynatrace/AppMon and telemetry tools like Splunk is preferred
Working knowledge of Agile development practices.
Cloud Computing Technologies will be a big Plus (Azure/Snowflake/Kubernetes/Dockers)
Knowledge of ITSM and ITSM tools ( Service Now/Remedy, etc)
Knowledge of Financial services is a plus.
Knowledge of Kubernetes, Snowflake, Databricks
Knowledge of working with Service Now or equivalent ITIL tools.

Responsibilities

Ensure production environment is stable and resilient.
Diagnose issues proactively and work with development team for resolution.
Identify and eliminate redundant operational tasks through automation.
Perform analytics on previous incidents and patterns to better predict issues and take proactive actions
Troubleshoot Major Incidents, involving and engaging all necessary teams, create post mortems, and ensure closure of incident
Build and drive adoption for greater self-healing and resiliency patterns.
Periodically engage and partner with infrastructure /application development teams on issues identified as part of proactive monitoring for permanent resolution, to maintain stability of the applications.
Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
Lead and participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
Work closely with development teams in order to review and assess changes for risk assessment.
Understand and identify application process flow and analytics in support of better service level objectives
Work with upstream and downstream teams to identify service flows and identify improvement opportunities
Work with fellow team members to identify and implement automated process improvements using appropriate scripting utilities/tools following SRE principles.
Strong documentation skills when logging product issues, which includes observations, diagnoses, action steps, and tracking errors.
Strong communication skills while collaborating across various departments in providing clear, regular updates related to issues
Participate in incident, problem and change management process activities
Participate and engage in disaster recovery activities to meet organizational compliance requirements.
Participate in 24x7 support coverage as needed.

Benefits

retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks