Mid Market Customer Success Onboarding Manager

connecteam•Charlotte, NC

72d•$80,000 - $95,000

About The Position

Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. As Connecteam's MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You'll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.

Requirements

Fluent English (spoken and written) - MUST
2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
Experience working with mid-market or enterprise clients
Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
Exceptional communication, training, and presentation skills
Highly organized, detail-oriented, and proactive in managing onboarding projects
A team player who thrives in a fast-paced and dynamic environment
Growth mindset, resilience, and high motivation to help customers succeed
Be energetic, happy and positive - MUST
A team player!
Challenge seeker!
A self learner and independent!
Good under pressure and in a fast paced environment!
Hungry to conquer the market!
Work hard, but also play hard! We love fun!

Nice To Haves

Experience with integrations and technical product setup - advantage

Responsibilities

Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
Delivering advanced training sessions for admins, managers, across multiple departments or locations
Supporting integration and technical setup needs in collaboration with internal teams
Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
Identifying and addressing risks early to ensure a successful go-live and long-term retentionActing as the customer advocate within Connecteam, influencing product development and cross-team collaborationContinuously improving onboarding processes for scalability, efficiency, and client satisfaction