Mid Market Customer Success Onboarding Manager

Connecteam • New York City, NY

2d

About The Position

Who Connecteam is: Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce, the deskless employees. Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business. What is the Onboarding Manager, MM role at Connecteam? As Connecteam’s MM Onboarding Manager, you will manage the onboarding experience for our mid-market clients, ensuring they get the most out of Connecteam from day one. You’ll work with complex organizations, guiding them through system characterization, technical setup, integrations, and tailored training to drive product adoption and long-term value.

Requirements

• Fluent English (spoken and written) - MUST
• 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST
• Experience working with mid-market or enterprise clients
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders
• Exceptional communication, training, and presentation skills
• Highly organized, detail-oriented, and proactive in managing onboarding projects
• A team player who thrives in a fast-paced and dynamic environment
• Growth mindset, resilience, and high motivation to help customers succeed
• Be energetic, happy and positive – MUST
• A team player!
• Challenge seeker!
• A self learner and independent!
• Good under pressure and in a fast paced environment!
• Hungry to conquer the market!
• Work hard, but also play hard! We love fun!

Nice To Haves

• Experience with integrations and technical product setup - advantage

Responsibilities

• Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam
• Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly
• Delivering advanced training sessions for admins, managers, across multiple departments or locations
• Supporting integration and technical setup needs in collaboration with internal teams
• Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success
• Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals
• Identifying and addressing risks early to ensure a successful go-live and long-term retention
• Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration
• Continuously improving onboarding processes for scalability, efficiency, and client satisfaction

Benefits

• Medical coverage.
• Insurance plan.
• Paid time off for vacation, sick days
• 401K

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees