Mid-Market Customer Success Manager

Nabla

4d • Remote

About The Position

We are seeking an experienced and dynamic Mid-Market Customer Success Manager to join our growing team. In this role, you will be the primary point of contact for our Mid-Market accounts, ensuring their success and satisfaction with Nabla. You will manage relationships with enterprise customers, drive product adoption, be responsible for retention and growth, and work closely with our product team to shape the product roadmap based on customer feedback.

Requirements

• Experience: 5+ years of experience in customer success, account management, or a related role in B2B SaaS healthcare technology.
• Industry Knowledge: Strong experience in and understanding of the healthcare industry and the needs of clinicians.
• Communication Skills: Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions.
• Technical Aptitude: Ability to quickly learn and understand complex technical products and explain them to non-technical users.

Nice To Haves

• Experience with EHR integration is a plus.

Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. Assess and demonstrate value to customer stakeholders, turning pilots into success studies, and developing champions of Nabla’s product.
• Provider Onboarding: Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product.
• Performance Tracking: Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders.
• Customer Expansion: Collaborate with the sales team to identify and secure expansion opportunities with existing customers.
• Feedback and Advocacy: Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.

Benefits

• Compensation and Equity: Competitive salary and stock options
• Comprehensive Health Plans: 100% individual coverage for Medical, Dental, and Vision insurance
• Time Off: Unlimited paid time off and 11 national holidays
• Health Comes First: Unlimited sick leave
• Parental Leave: Paid leave for new parents
• Remote-friendly: $1,500 to purchase home office equipment
• Trust & accountability: Ownership of your time and schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed