Customer Success Manager Mid Market
About The Position
We have more than doubled revenue each month for the past few months. This means that we need a savvy CS specialist to serve as a trusted partner to our customers and own training, adoption, retention and expansion for their book of business. We work primarily with mid-market construction firms within landscaping and other sub-industries. Your number 1 priority is to ensure customers achieve their desired business outcomes with our product. To achieve this, you will: Define success with customers and onboard them Own relationships and be proactive in finding ways to create more value Relay feedback to product & eng teams, collaborating with them to validate new launches Push for upsells, testimonials, and case studies Create CS playbooks, support materials, workflows This is a unique opportunity to be one of the early team members of a CS team and make an impact on processes, systems and molding the future of CS. This is a full-time & in-person role in SF. We have a product that blows people’s minds and a monster sales team in a massive industry eager to incorporate AI.
Requirements
- Kind, Humble, Relentless, Focused
- Tech-savvy and great communication: we build the most technical product in the industry, you need to be able to teach our customers how to use it
- Knowledge Seeker: Be able to learn product and industry applications quickly
- Strong presentation skills: Experience with speaking to leadership (Making business cases, QBRs, pitching/sellings, etc.)
- Passion and work ethic: startups are not easy, this is not a cushy job at Google
- Willing to do whatever it takes to win.
- Strategic + Creative: Be able to constantly zoom out and think of better ways to approach problems
Nice To Haves
- Have used Zapier, CRM Automations or Agents in CS/Support function
Responsibilities
- Define success with customers and onboard them
- Own relationships and be proactive in finding ways to create more value
- Relay feedback to product & eng teams, collaborating with them to validate new launches
- Push for upsells, testimonials, and case studies
- Create CS playbooks, support materials, workflows
Benefits
- Competitive salary: $110k-$130k OTE (Includes commission and performance-based bonuses)
- Opportunity to collaborate with sales, product, design and engineering teams
- Build a massive company with a world-class team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
