Mid-Market Account Manager

Blackline Systems LTD • Los Angeles, CA

86d • $76,000 - $90,000

About The Position

It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine!

Requirements

• 3+ years' customer service or sales experience required.
• Accounting and/or BlackLine experience a plus.
• People-oriented professional with strong relationship building skills.
• Ability to be a knowledgeable adviser to clients with a well-developed consultative selling style.
• Proven history of meeting quota consistently.
• Strong background in selling into the CFO's organization and Accounting/Finance Departments preferred.
• Outstanding analytical and oral and written communication skills.
• Keen business sense, with the ability to find creative business-oriented solutions to customer problems.
• Proven experience drafting, negotiating and finalizing a variety of client material & documents.
• Proven success working in a fast-paced environment.
• Strong results orientation with a dedicated client focus.
• Demonstrated ability to work efficiently, meet demanding deadlines, prioritize workflow and adjust to frequent workload fluctuations.
• Ability to work independently while also being a strong collaborator.
• BA/BS college degree required.

Responsibilities

• Manage client relationship throughout lifecycle of account as a dedicated customer resource.
• Ensure client satisfaction and client retention.
• Schedule and complete weekly activities including working assigned leads from existing accounts and proactively contacting clients on a regular rotational basis.
• Maintain account, contact, activity and reference information in internal customer relationship management system.
• Stay current on assigned account activity.
• Keep abreast of assigned clients' business situation and follow-up accordingly.
• Assist in establishing effective sales strategies and tactics that result in expanding current business.
• Achieve monthly sales targets and monthly recurring revenue quotas.
• Work closely with customer success managers and other departments to coordinate communication and action items.
• Create and maintain Client Roadmap, outlining client goals, usage and application performance needs.
• Perform account reviews to elicit open communication with respect to the value of products and services.
• Evaluate ROI for client to ensure full value of software solution is realized.
• Sell additional users, upgrades, migrations, module implementations and renewals.
• Coordinate communication with management to resolve customer grievances and billing issues.
• Provide Marketing team with qualified client testimonial leads.
• Attend various Client Roundtables and the Annual User Conference.

Benefits

• Short-term and long-term incentive programs based on eligibility.
• Robust offering of benefit and wellness plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree