Mid-Market Account Director

Five9

About The Position

Five9 is a leading provider of cloud contact center software, focused on bringing the power of cloud innovation to customers worldwide. The company fosters a team-first culture, celebrating diversity and promoting an inclusive environment. The Mid-Market Account Director is responsible for managing customer relationships and developing overall account strategy within a defined set of existing accounts. This role primarily involves establishing oneself as a trusted advisor to drive new revenue opportunities for Five9's products and services. It is a hunting role focused on a clearly defined list of existing Five9 customers. A successful candidate will be a self-starter with a 'closer' mentality, managing relationships, driving new business, and ensuring customer retention. The ideal candidate is an assertive, hungry, nimble, and intelligent team player capable of closing complex sales cycles while handling day-to-day transactional business.

Requirements

Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level
Documented track record of sales excellence
A proven sales hunter and closer
Superior professional presence and business acumen

Responsibilities

Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy, utilizing the wide range of talent that Five9 brings to the marketplace.
Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions within your customer's organization, and develop tailored approaches to capitalize on them.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Stay informed about industry trends, market dynamics, and competitor activities.
Use this knowledge to position Five9 as a leader and differentiate our offerings.
Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold calling.
Drive brand awareness, campaigns, and lead generation via networking, associations, etc.
Meet and exceed all quarterly and annual sales quotas.
Own the sales cycle from lead generation to closure.
Develop business plan and present the business plan during quarterly review sessions.
Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
Self-generate leads from a personal connection, referral partners, and regional networking events
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.