NABET-Mid-Level Giving Coordinator

KQED•San Francisco, CA

1d•Hybrid

About The Position

The Mid-Level Giving Coordinator is an integral member of the KQED Mid-Level team, which focuses on raising contributions from individuals who donate between $1,000 and $9,999 annually. Under the direction and supervision of the Director of Mid-Level Giving, responsibilities include: aiding KQED’s individual giving efforts by serving as the team’s main copywriter and editor, serving as the team customer-service expert, tracking team expenses and doing minor expense forecasting, managing the dedicated Mid-Level phone line and email accounts, gift processing, assisting with donor inquiries, overseeing communication projects and helping with events. KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color, people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply. KQED provides citizens of Northern California with a community-supported alternative to commercial media. We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas. This role will work hybrid between working in KQED's newly renovated headquarters and working remotely. The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.

Requirements

Excellent spoken and written language skills. A writing sample is required.
Excellent interpersonal skills and ability to handle situations with tact and diplomacy.
Ability to handle multiple tasks simultaneously with ease and efficiency.
Ability to work well independently and as part of a team.
High degree of proficiency with Google Suite, Microsoft Office Suite and ROI Solutions or related CRM.
A high level of attention to detail is required.
Ability to maintain discretion and confidentiality.
Ability to work under pressure and meet deadlines.

Responsibilities

Provide excellent customer service to KQED’s mid-level members by responding to inquiries and serving as a point of contact for non-portfolio mid-level members, while also serving as the team customer service expert and a ROI CRM system subject matter expert.
Research, write and review donor-facing communications, ensuring their accuracy and consistency with KQED's style and messaging.
Coordinate the components for the donor welcome series, including list and data management, direct mail, electronic communications and budgeting.
Manage details for both cross departmental and internal communication around donor challenge grants.
Assist with gift processing, acknowledgments and record retention.
Accurately track expenses to department budget, do minor expense budget forecasting, assist with the quarterly expense reconciliation and manage general procurement requests
Collaborate with the Mid-Level administrative team as well as Membership and Development operations teams to surface challenges and streamline department and shared operations.
Create, organize, maintain and analyze reports and assist with strategizing about donor stewardship and cultivation efforts.
Perform administrative and general office duties such as ordering office supplies and keeping an inventory of stationery and donor collateral.
Support the Mid-Level Giving Events and Operations Manager in the planning, production and execution of internal and external events.
Communicate with other departments as necessary on membership matters.
Take meeting notes as needed.
Other essential duties as required.