Microsoft Systems Engineer

PRISM+•Tysons, VA

50d•Hybrid

About The Position

Microsoft Systems Engineer Systems EngineerTysons Corner, VA |Position Requires 10+ Years Experience Hybrid- 3 days Onsite @ 1100 L St, NW DC Active Secret Clearance(TS Preferred) Bachelor's degree required Active MCSE of 365 expert level cert required Must Pass Background and Credit Check Responsibilities: Continuous Infrastructure Monitoring & Response: Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly. Incident Management: Provide oversight, remote, and on-site support until the incident is resolved. Post-Incident Analysis: Provide root cause and mitigation analysis post-incident within 24 hours. Vendor Coordination: Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc. Performance Metrics: Meet or exceed Service Level Agreements. Change Control & Quality Assurance: Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions. Desktop Infrastructure: Provide virtual desktop image support. Application Virtualization: Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications. Endpoint Deployment & MDM: Deploy and support customer-facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management. Authentication & Access Management: Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications. Archiving & Data Retention: Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data. Cloud Service Connectivity: Support/troubleshoot access issues to the Office 365 infrastructure and any security or message delivery failures. Enterprise Mobility: Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor. Mobile Device Support: Support Android-based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing, and software pushes. Qualifications: Education: Bachelor's degree in IT or related field. Experience: 10 years' experience designing, implementing, and troubleshooting enterprise class information technology systems. Technical Certifications: Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including SolarWinds, and certificate authorities.

Requirements

Bachelor's degree in IT or related field.
10 years' experience designing, implementing, and troubleshooting enterprise class information technology systems.
Current MCSE Certification with strong experience implementing and troubleshooting Windows, Active Directory, Microsoft SQL, Exchange/Office 365, Certificates and smart cards, and supporting services including DNS, DHCP, OS patching including SCCM and Kace, monitoring systems including SolarWinds, and certificate authorities.
Active Secret Clearance(TS Preferred)
Active MCSE of 365 expert level cert required
Must Pass Background and Credit Check

Responsibilities

Continuous Infrastructure Monitoring & Response: Provide 24/7/365 monitoring of all infrastructure assets and respond and escalate accordingly.
Incident Management: Provide oversight, remote, and on-site support until the incident is resolved.
Post-Incident Analysis: Provide root cause and mitigation analysis post-incident within 24 hours.
Vendor Coordination: Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc.
Performance Metrics: Meet or exceed Service Level Agreements.
Change Control & Quality Assurance: Provide change management control, event collation and analysis, quality assurance and regression verification, impact analysis, and documentation prior to all additions, modifications, or removal activities, including any end-of-life (EOL) actions.
Desktop Infrastructure: Provide virtual desktop image support.
Application Virtualization: Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications.
Endpoint Deployment & MDM: Deploy and support customer-facing peripheral device infrastructure, including, but not limited to: Zero / Thin Client Management and AirWatch Mobile Device Management.
Authentication & Access Management: Support/troubleshoot/update/monitor the health of the ADFS and Web Proxy servers that provide authentication for Office 365, and the ADFS server that provide authentication to enterprise applications.
Archiving & Data Retention: Support/troubleshoot/update/monitor the health of the Enterprise Vault infrastructure and ensure access to the archived data.
Cloud Service Connectivity: Support/troubleshoot access issues to the Office 365 infrastructure and any security or message delivery failures.
Enterprise Mobility: Support/troubleshoot/update/monitor the health of the Good Enterprise Mobility service; troubleshoot any client connectivity issues and monitor.
Mobile Device Support: Support Android-based mobile phones and tablets to include OS image development, troubleshooting, provisioning, upgrading, application research and deployment, security testing, and software pushes.