Microsoft Solutions Specialist

SHI International Corp. • Austin, TX

77d • $70,000 - $150,000 • Hybrid

About The Position

The Microsoft Solutions Specialist is the subject matter expert for SHI's Microsoft Customers. The Microsoft Solution Specialist identifies customer needs and requirements and recommends appropriate solutions for Microsoft products. Therefore, we look to expand our Microsoft Solutions team by adding an experienced resource to manage and improve our current performance in the following areas: CSP and EA management, SHI Professional and Managed Services, and CSP Strategic growth. This position is a hybrid position that reports to Austin, TX as required for business needs as determined by SHI management.

Requirements

• Completed Bachelor’s Degree or relevant work experience required
• 1-3 year of experience in Sales, Sales Support, Information Technology, or a similar role
• Ability to travel up to 10%
• The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic
• Proficiency in utilizing Cisco's suite of tools such as CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer Service Hub to support technical and sales-related tasks - Basic
• Ability to understand and articulate various security technologies, including firewalls, endpoint protection, email security, and identity management, to identify and address customer security challenges - Basic
• Skilled in providing guidance and mentorship to teams to enhance their performance and support their professional development - Basic

Responsibilities

• Primary focus on retention and growth sales of strategic Microsoft Agreements.
• Support sales with customer engagements as the Microsoft subject matter expert
• Manage ongoing customer engagement on upcoming Microsoft milestones, including but not limited to renewal agreements and yearly true-ups
• Works with customers to determine ideal business outcomes and position SHI professional managed service offerings
• Working knowledge of the core Microsoft products, licensing strategies, and all operational aspects of Microsoft Enterprise Enrollments (i.e., contracts, order processing, MSLI, MLS analysis, etc.).
• Assists in training SHI Sales teams on Microsoft products & programs and how customers can benefit from using core products.

Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees