Microsoft Channel Partner Manager
About The Position
Clearwater serves a diverse and growing base of customers across the healthcare ecosystem, including several of the nation’s largest health systems as well as a large universe of regional hospitals, physician practice management groups, digital health and other healthcare technology companies, medical device manufacturers, and business service providers. Our mission is to help those organizations move to a more secure, compliant, and resilient state so they can achieve their mission. Clearwater was named the top Compliance and Risk Management solution provider in Black Book Market Research’s annual survey of the healthcare industry the past eight years in a row, as well as the top-rated Cybersecurity Advisors & Consultants for the past five years in a row. A division of Clearwater, Redspin is a cybersecurity company offering a range of managed services including managed security, managed cloud, and compliance solutions tailored to meet CMMC requirements for the Defense Industrial Base (DIB). Redspin provides end-to-end support for CMMC, including assessments, consulting, training, and managed services. Redspin was the first Authorized CMMC Third-Party Assessor Organization (C3PAO) and has extensive experience in conducting CMMC Level 2 certification assessments, gap assessments and readiness services. Redspin was also the first C3PAO to conduct a successful assessment under the Joint Surveillance Voluntary Assessment Programs (JSVAP). Redspin’s services are designed to help organizations protect sensitive information, improve cybersecurity posture, and meet the stringent requirements of the Department of Defense (DoD). The Microsoft Channel Representative – Commercial & Government owns end-to-end Microsoft partner operations across Commercial CSP and U.S. Government (GCC / GCC High) environments. This role is responsible for licensing, billing, Partner Center administration, Microsoft referrals, and partner program readiness, while leading the organization’s transition from Indirect CSP to Direct CSP and preparing for future participation in Microsoft’s A-OSG (Authorized Organization Services Group) program when available. This role serves as the single operational point of accountability for Microsoft across sales, finance, service delivery, compliance, and Microsoft partner teams. The position is both hands-on and strategic, combining daily execution with program maturity, compliance readiness, and Microsoft relationship management.
Requirements
- Minimum 5 years of experience in Microsoft CSP, Partner Operations, or Channel Management
- Hands-on experience with Microsoft Partner Center
- Direct experience supporting:
- Microsoft Customer Agreement
- Commercial CSP
- GCC and/or GCC High tenants
- Strong understanding of:
- Microsoft New Commerce Experience
- Microsoft Customer Agreement
- Azure Commercial and Azure Government billing
- Experience with indirect CSP distributors
- Strong financial and billing reconciliation skills
- High level of organization, exceptional attention to detail and process discipline
- Strong outreach and networking skills with the ability to build relationships with potential clients
- Self-starter with a strong work ethic and a desire to succeed
- Ability to assist in identifying target contacts and developing internal champions within accounts
- Proficiency with software tools/applications (e.g., Salesforce.com, Microsoft Office)
- Basic understanding of cybersecurity, information risk management, and compliance standards, and willingness to learn more to attain a level of proficiency required to be successful in this role
- Strong written and verbal communication skills.
Nice To Haves
- Bachelor’s degree preferred
- Experience at a Direct CSP or partner transitioning to Direct CSP
- Knowledge of DIB industry compliance requirements and in particular CMMC as well as best practices.
- Strong understanding of Azure, M365, Defender, and Sentinel solution portfolios.
- Proven track record of managing Microsoft co-sell and incentive programs (ACR, ECIF, PAL, CPOR).
- Experience working with Microsoft CSP programs (Direct or Indirect).
- Ability to translate complex technical concepts into clear business value.
- Ability to deliver constructive feedback and foster a supportive team environment. Embracing Clearwater’s CLEAR core values (Commitment to Client Success, Lead with Accountability, Integrity & Collaboration, Excellence in All That We Do, Advance Colleague Success, Respect & Transparency) and culture.?
Responsibilities
- Microsoft Partner Center Administration (Commercial + Government)
- Manage the full Microsoft licensing lifecycle– Commercial & Government.
- Billing, Invoicing & Revenue Assurance
- Microsoft Referrals, Co-Sell & Opportunities
- Indirect ? Direct CSP Readiness & Execution
- A-OSG Readiness & Microsoft Relationship Alignment
- Partner Program, Compliance & Governance
- Reporting, Documentation & Continuous Improvement
Benefits
- eligibility for our 401(k) plan, medical, dental, vision, life and disability insurances and leaves provided in line with your work state
- Our robust time-off policy includes flexible paid time off, 11 paid holidays, and paid sick time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
