Microsoft Change Management Consultant

Long View Systems•Houston, TX

1d•$100,000 - $130,000•Hybrid

About The Position

Long View. A career that helps you get more out of life. A Long View career helps you get more out of life. We donât just say it, we prove it. Every day. Weâre proud of our reputation as one of North Americaâs most dynamic IT providers â and weâre even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, youâll see how our companyâs core pillars â Integrity, Competence, Value, and Fun â resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work! Do you get excited about monitoring and management tools that keep environments running smoothly? Do you have a passion for new and exciting technologies? The role of the Change Management Consultant is to deliver consultative services directly to our clients and to build relationships with our stakeholders and project teams. You will play a key role in ensuring projects and change initiatives meet objectives on time and on budget by increasing employee adoption and usage of our technical solutions focused in Microsoft 365. You will support the identification and mobilization of a change network for our clients and provide change management expertise in the areas of change strategy & planning, communications, training, and user adoption support. This is a hybrid role based in our Houston, TX office.

Requirements

5+ years of experience in a change management role with a focus on supporting the people side of change in technology adoption consulting
Experience with technical implementations and changes including SharePoint and Teams projects
Ability to follow established processes to deliver quality outcomes, understand hand-off, and be able to suggest and apply improvements
Experience eliciting requirements and creating role-based user requirements and impact assessment documentation
Experience creating communication plans and messages, using various communication methods and tools
Experience creating training plans and materials including the development of training videos, quick reference cards, Microsoft Forms Quizzes, and PowerPoint decks
Customer-oriented with a passion for total client satisfaction
Flexible, adaptable, and able to work with and in ambiguous situations
Resilient and tenacious
Self-motivated with lots of initiative
Interested in and knowledgeable about current news, system information, problems, changes and updates relevant to the IT user community
Committed to Long Viewâs four core values: Integrity, Competence, Value and Fun
Dedicated to ongoing learning
Willing to assist in other areas of the business

Nice To Haves

Organizational Change Management certification (Prosci)
Certified Microsoft Service Adoption Specialist
Accredited Instructional Designer/Trainer
Technical certification in a Microsoft application or platform (M365, SharePoint, Dynamics).
Certification with other technology platforms or methodology such as ITIL, SAP, or Google.

Responsibilities

Collaborate with clients to understand how a technology change will affect their end-users
Inform clients of the technologyâs full range of features so they can make the most of its benefits
Collect requirements for technology adoption using methods such as one-on-one interviews or leading group workshops
Work alongside LVS technical teams and clients to establish a Governance Plan for implementing new technology
Create and execute resources like adoption support materials, end-user communications, and training tools to ensure effective change management and technology rollout
Monitor and analyze user adoption and usage to guarantee the secure, efficient, and consistent use of technology across the organization
Maintain a comprehensive adoption and change management plan covering governance, communication, stakeholder engagement, training, and ongoing support to promote lasting adoption
Partner with LVS technical consultants to stay informed about client technology changes to develop robust OCM plans that address Governance, Communications, and Training
Draft a Communications Plan and produce messages to advance this plan
Design a role-based Training Plan considering different user roles and impact assessments
Develop and deliver training content tailored for a variety of users, from white-glove sessions for Executives and their assistants, to sessions for office staff and frontline workers
Assist with other project activities related to change and communication
Participate in meetings with the internal OCM Community of Practice to further the practice areaâs development
Lead projects as a coordinator when needed to achieve utilization targets during periods without OCM assignments
Stay supportive and compliant with all LVS policies, including Health, Safety & Environment (HSE), Security Compliance, and Respectful Workplace Programs
Actively contribute to government audits and special programs at Long View each year; part of your responsibilities includes participation in these programs as they relate to your area of technology

Benefits

Long View Systems (LVS) is proud to offer a comprehensive benefits package to eligible, full-time employees who work 30 or more hours per week. You share the costs of some benefits (medical/prescription, dental, vision) and LVS provides other benefits at no cost to you (group life insurance, accidental death & dismemberment insurance, short-term disability, and long-term disability). In addition, there are voluntary benefits with reasonable group rates that you can purchase through LVS payroll deductions (supplemental life insurance, Flexible Spending Accounts, accident insurance, and critical illness insurance).

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