Change Management Lead/Consultant

Brightstar.AI•Miami, FL

About The Position

The Change Management Lead/Consultant acts as the “front-end change engine” within portfolio companies—preparing organizations for transformation, fostering alignment, reducing friction, and accelerating the adoption of new operating models, process redesigns, and AI-enabled workflows. You will operationalize our proprietary Intervention Playbook and engage stakeholders from boardroom to frontline, ensuring measurable and sustainable improvement.

Requirements

7–12+ years in change management, transformation, or value-creation roles (consulting, PE operations, internal transformation, digital/AI programs)
Demonstrated success leading technology-enabled transformation (AI, analytics, automation, ERP/CRM, operating model)
Strong facilitation skills with executives and cross-functional leaders
Ability to drive practical deliverables, manage sessions, and own follow-through
Experience in high-accountability, dynamic environments (consulting or PE/turnaround preferred)
Executive presence and “operator empathy”
Structured problem-solving, root cause analysis
Clear communicator with sharp narrative skills
Program discipline (cadence, artifacts, risk/action tracking)
Strong collaboration/influence skills; data-driven adoption mindset

Nice To Haves

Experience with Applied AI / GenAI deployments and human-in-the-loop operations
Exposure to multi-site environments (healthcare, education, finance, logistics, customer ops, B2B services)
Familiarity with org design, role mapping, and operating cadence (OKRs, governance)
Certifications in change management (Prosci, CCMP, ADKAR, Kotter) valued but not required

Responsibilities

Organizational Readiness: Conduct discovery to assess culture, change readiness, leadership alignment, and capability gaps.
Design and facilitate leadership alignment sessions to secure sponsorship and clarity.
Establish change governance structures, networks, and escalation paths.
Leadership and Employee Engagement: Coach executives and people leaders on sponsorship and communication.
Build, equip, and activate a change network of champions and super users.
Collaborate with HR/People teams on org design, incentives, and role clarity.
Change Strategy for AI and Transformation: Translate business and AI objectives into end-to-end change strategies.
Define success metrics: behaviors, roles, decision rights, operating rhythms.
Partner with Engagement Leads, AI/Product, and client leadership for adoption-focused design.
Communications & Enablement: Craft clear narratives, multi-channel communication plans, and enablement materials.
Build training tools to support new workflows and ensure audience-tuned messaging.
Measurement & Sustainment: Define and instrument adoption KPIs and feedback loops to measure and sustain change.
Ensure client ownership of sustainment through governance and reinforcement mechanisms.
Capability-Building: Codify and share reusable assets into the Intervention Playbook.
Mentor junior consultants and client-side change resources.
Support sales and scoping with accurate change effort and risk estimates.