Microsoft CE CRM Developer

Global Data Consultants•Middletown, PA

48d•Hybrid

About The Position

GDC IT Solutions is currently seeking a Senior Microsoft Dynamics 365 CE Functional Developer to work in a hybrid capacity, with one week on-site per month in Middletown, PA. As a Senior Microsoft Dynamics 365 CE Functional Developer, you will be responsible for configuring, developing, and optimizing Dynamics 365 CE solutions to support the Pennsylvania Turnpike Commission's (PTC) enterprise business operations. You will work closely with technical leads, project managers, and cross-functional stakeholders to ensure seamless integration, high performance, and user adoption of Dynamics 365 CE across multiple systems.

Requirements

5+ years of experience developing and configuring business applications within the Microsoft Dynamics 365 CE landscape.
Proven experience delivering at least two Dynamics 365 CE implementation projects for high-volume contact centers.
3+ years configuring Dynamics 365 Customer Service functionalities including Omnichannel and Unified Routing.
Deep understanding of Dynamics 365 CE capabilities including customization, configuration, and user management.
Hands-on experience integrating Dynamics 365 CE with ERP systems and payment gateways.
Strong knowledge of Contact Center applications (Telephony, IVR), self-service portals, and mobile solutions.
Familiarity with Agile development methodologies.
Proficiency with Microsoft Office 365 (Teams, Word, Excel, PowerPoint) and Azure DevOps Testing Module.
Bachelor's degree in Business Management or Information Systems, or equivalent experience.
Active certifications: Dynamics 365 Fundamentals (MB-910). Microsoft Power Platform + Dynamics 365 Core (MB-200). Power Platform App Maker Associate (PL-100). Dynamics 365 Customer Service Functional Consultant Associate (MB-230). Power Platform Developer Associate (PL-400).

Nice To Haves

Working toward certifications: Power Platform Functional Consultant Associate (PL-200). Dynamics 365 + Power Platform Solution Architect Expert (PL-600). MS Dynamics Fast Track recognized architect.
Microsoft Most Valuable Professional (MVP) recognized.
Experience with Enterprise Business Solutions, specifically SAP projects.
Familiarity with ITIL / ITSM practices and methodologies.
Excellent analytical, problem-solving, communication, and interpersonal skills.
Ability to lead and collaborate with cross-functional teams effectively.
Strong organizational and project management skills with attention to detail.

Responsibilities

Configure and develop Microsoft Dynamics 365 CE CRM applications based on Agile backlog tasks.
Support the Function Lead in defining functional requirements for integrating Dynamics 365 CE with Contact Center applications, self-service portals, SAP, and payment gateways.
Ensure seamless system integration, performance optimization, and efficient data flow across connected systems.
Configure Dynamics 365 Customer Service functionality including Channels, Workstreams, Unified Routing, and Omnichannel features.
Build and maintain Continuous Integration and Continuous Delivery (CI/CD) pipelines following PTC standards and Application Lifecycle Management best practices.
Collaborate with technical leads, project managers, and business stakeholders to ensure successful project delivery.
Lead and participate in team activities for system implementation and enhancement projects.
Provide ongoing support, optimization, and documentation for Dynamics 365 CE solutions.
Develop and deliver training programs to promote end-user adoption and effective change management.
Identify and implement improvements to enhance system functionality and user experience.
Fully document technical and functional designs, test plans, impact analyses, and lessons learned according to PTC templates.
Adhere to PTC standards, policies, and procedures while performing assigned duties.