Microsoft Business Applications Customer Outcome Leader
About The Position
Crowe LLP is seeking a Microsoft Business Applications Customer Outcome Leader – Senior Manager to own and drive customer success across a portfolio of post-implementation client accounts. This role is responsible for ensuring measurable business outcomes, high-quality service delivery, and long-term value realization for our clients using Microsoft Business Applications. As a senior leader, you will operate at a portfolio level—partnering closely with Account Executives, Executive Sponsors, and global delivery teams to align client business goals with scalable, high-impact outcomes.
Requirements
- 7+ years of experience in Microsoft Business Applications consulting or managed services
- Proven leadership in outcome-based, post-implementation delivery models
- Experience managing complex client portfolios and global delivery teams
- Strong executive-level communication, presence, and influence
- Ability to connect business strategy to technology-enabled outcomes
- Data-driven mindset with a focus on performance, quality, and continuous improvement
- Collaborative leader who thrives in a matrixed, client-facing environment
Responsibilities
- Own outcome achievement and SLA performance across a portfolio of assigned post-implementation client accounts
- Translate client business objectives into measurable outcomes, optimization roadmaps, and success metrics
- Drive continuous improvement in service quality, client satisfaction, and realized business value
- Oversee a portfolio of approximately 8–12 client accounts , including complex or high-impact engagements
- Lead multiple cross-functional, global delivery teams to ensure consistent, high-quality execution
- Manage capacity planning, skills alignment, and delivery performance across accounts
- Partner with Account Executives and Executive Sponsors to shape and execute customer outcome strategies
- Serve as a trusted advisor to client executives, providing strategic guidance and influencing decision-making
- Ensure alignment between client expectations, delivery capabilities, and outcome commitments
- Enable growth within high-potential accounts by expanding realized outcomes and demonstrated value
- Support solution and service expansion across the Microsoft Business Applications portfolio
- Balance outcome achievement with scalable, efficient, and profitable delivery models
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
