Microsoft Business Applications Customer Outcome Leader

Crowe • Washington, DC

6d • $130,000 - $284,300

About The Position

Crowe LLP is seeking a Microsoft Business Applications Customer Outcome Leader – Senior Manager to own and drive customer success across a portfolio of post-implementation client accounts. This role is responsible for ensuring measurable business outcomes, high-quality service delivery, and long-term value realization for our clients using Microsoft Business Applications. As a senior leader, you will operate at a portfolio level—partnering closely with Account Executives, Executive Sponsors, and global delivery teams to align client business goals with scalable, high-impact outcomes.

Requirements

• 7+ years of experience in Microsoft Business Applications consulting or managed services
• Proven leadership in outcome-based, post-implementation delivery models
• Experience managing complex client portfolios and global delivery teams
• Strong executive-level communication, presence, and influence
• Ability to connect business strategy to technology-enabled outcomes
• Data-driven mindset with a focus on performance, quality, and continuous improvement
• Collaborative leader who thrives in a matrixed, client-facing environment

Responsibilities

• Own outcome achievement and SLA performance across a portfolio of assigned post-implementation client accounts
• Translate client business objectives into measurable outcomes, optimization roadmaps, and success metrics
• Drive continuous improvement in service quality, client satisfaction, and realized business value
• Oversee a portfolio of approximately 8–12 client accounts, including complex or high-impact engagements
• Lead multiple cross-functional, global delivery teams to ensure consistent, high-quality execution
• Manage capacity planning, skills alignment, and delivery performance across accounts
• Partner with Account Executives and Executive Sponsors to shape and execute customer outcome strategies
• Serve as a trusted advisor to client executives, providing strategic guidance and influencing decision-making
• Ensure alignment between client expectations, delivery capabilities, and outcome commitments
• Enable growth within high-potential accounts by expanding realized outcomes and demonstrated value
• Support solution and service expansion across the Microsoft Business Applications portfolio
• Balance outcome achievement with scalable, efficient, and profitable delivery models

Benefits

• comprehensive total rewards package
• chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed