Micro PC Specialist

Toshiba America Business Solutions Careers • Horn Lake, MS

7d • $34 - $36

About The Position

Perform complex technical services for the TABS environment in support of End Users. Provide diagnosis troubleshooting and resolution for areas related to hardware/software failures, network connectivity, laptop/PC deployment/replacement/asset tracking and general desktop/printer problems.

Requirements

• AA Degree or equivalent education & experience.
• A minimum of 3 years in the combination of: Diagnosis, troubleshooting and resolution for areas related to hardware/software failures, network connectivity, laptop/PC deployment/replacement/asset tracking and general desktop/printer support.
• Demonstrate experience handling complex hardware/software installation, configuration, solutions, virus print servers/queues and complex troubleshooting.
• Ability to work in a fast-paced Help Desk environment.
• Prior experience with ticket system.
• Must have experience in supporting networked multi-function devices, and handheld devices.
• Must have experience in supporting Microsoft O365 Suite, Azure, Intune, Exchange, Active Directory and wireless connectivity,
• Good understanding of multiple platforms (Windows 10/11, MacOS, Android, iOS)
• Working knowledge of various hypervisors (Fusion, Hyper-V, Workstation, etc)
• Strong customer support skills.
• Must possess strong written and oral communication skills.
• Must have strong organizational and time-management skills.
• Ability to interact with diverse groups of technical and non-technical people.
• Must be able to work independently and assume responsibility for project deliverables with minimal or no supervision.
• Ability to collaborate with a team when required.

Nice To Haves

• Apple Mac experience preferred

Responsibilities

• Provide day-to-day IT technical support to employees in a combination of the following areas; network infrastructure and internal systems software and hardware.
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a diverse environment.
• Ensure customer satisfaction by responding to calls, email, and/voicemail in a timely, accurate and professional manner.
• Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
• Handles full breadth of IT Tickets.
• Log tickets as required by departmental practices into the designated ticket system to communicate with and properly utilize 2nd and 3rd level support staff.
• Maintain related passwords, data integrity and file system security for the desktop environment.
• Participate in development of information technology and infrastructure projects.
• Communicate highly technical information to both technical and nontechnical personnel.
• May conduct end user training designed to educate computer users about basic and specialized applications or hardware.
• May assist lower level specialists.
• Perform other related duties as assigned.

Benefits

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees