Micro-Mobility Coordinator

Boise State University•Boise, ID

54d•$49,733 - $51,813•Onsite

About The Position

Oversee the Parking & Transportation units. Supervise parking enforcement and collection activities, ensuring proper staffing, proper and consistent enforcement and collection practices to ensure quality customer service to all campus partners and guests. Campus Security Authority: This position is identified as a "Campus Security Authority (CSA)" per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer. This position is not eligible for VISA Sponsorship. This position is not eligible for remote/hybrid work schedules. Department Overview: Boise State University's Department of Public Safety is responsible for more than "people safety." In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it! Level Scope: Provides immediate supervision to a unit or group of operational or technical employees. Sets and delegates day-to-day tasks to achieve operational objectives. A portion of time may be spent performing individual tasks related to the unit; however, supervisory activities must constitute a primary part of the job. Supervises unit operations to ensure compliance with departmental or campus policies, procedures, and defined internal controls. Problems typically involve a single area, process or constituent group. Ensures accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental standards and procedures.

Requirements

Ability to communicate information and ideas effectively.
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective operations for the security of people and property.
Ability to use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Attention to detail and accuracy in program monitoring, policy application, and data reporting.
Knowledge of transportation and mobility practices, including bicycle, e-scooter, and pedestrian planning principles.
Familiarity with local, state, and federal regulations affecting micro-mobility, accessibility, and campus transportation.
Ability to analyze and interpret data from vendor platforms, usage reports, and incident logs to support decision-making.
Proficiency with relevant software systems, such as GIS, transportation management tools, or vendor dashboards.
Ability to exercise discretion when dealing with confidential matters and information.
Knows the Department, its employees, and how the department functions.
Bachelor's Degree or equivalent experience.
Valid driver's license.

Nice To Haves

Bachelor's degree in Urban Planning, Transportation Planning, Public Administration, Environmental Studies, or a related field.
Two or more years of professional experience in either transportation planning/mobility, program coordination/policy, data analysis/reporting, stakeholder engagement, or a League Cycling Instructor (LCI) certification.

Responsibilities

Oversee bike and scooter share systems, including vendor management, deployment, and response to user feedback.
Manage the Bike Index and related registration programs, providing communication, access, and support for registrants.
Supervise Bike Barn usage, cleanliness, and maintenance to ensure a safe and welcoming facility.
Support and enforce Policy 12170: Pedestrians and Bicycles, Skateboards, and Other Personal Conveyance Vehicles.
Lead bicycle clean-up efforts, including abandoned bike collection and impound management.
Manage the Bike Help communication channels to respond promptly to inquiries and concerns.
Serve as a liaison between mobility services and campus partners to coordinate programs and resolve issues.
Oversee the bicycle infrastructure budget and ensure effective resource allocation.
Act as a visible campus ambassador for mobility programs by educating users on safe riding and parking, reporting issues in real-time, collecting ridership data, conducting bike counts, and organizing mobility-related events.
Plan, organize, and promote events such as May in Motion, Ridetober, Ride Bright, Bike to Work, and safety clinics.
Coordinate the installation and maintenance of bicycle infrastructure, including racks, fix-it stations, and signage.
Collaborate with communications staff to create and distribute educational outreach materials, ensuring alignment with university brand standards.
Develop and teach safe cycling courses and diversion programs for policy or ticket violations.
Build and maintain community partnerships with external agencies and organizations, including ACHD Commuteride, City of Boise Shared Mobility workgroups, Lime Micromobility, COMPASS active transportation, and Valley Regional Transit.
Provide ongoing strategic oversight, program management, and daily responsiveness to ensure effective campus micro-mobility operations.
Ensures customer service for the entire Department and campus community.
Engages in Departmental problem-solving for organizational issues; makes recommendations for Department efficiency and advancement.
Plans and coordinates a variety of special administrative projects and assignments.
Renews job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations.
Represents the Department and the Division in select working groups, committees, and partnerships, both internal and external to the University.
May perform other duties as needed.

Benefits

12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
11.96% University contribution to your PERSI retirement fund (Classified employees)
Excellent medical, dental and other health-related insurance coverages
Tuition fee waiver benefits for employees, spouses and their dependents

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