Mobility Deployment Coordinator

Life EMS•Grand Rapids, MI

1d•$20

About The Position

SUMMARY : Responsible for the performance of radio dispatch functions for the mobility divisions, along with coordinating additional activities and projects for this division. This position, along with the field supervisors, maintains control with the active mobility units to provide an optimum response relating to the needs set by the local governing bodies.

Requirements

Must be at least 18 years of age
Must maintain valid State of Michigan Driver license and a good driving record
Must have a high school diploma or G.E.D.
Must possess current BLS card
Must be interviewed by a Life EMS designee
Must complete specified Control Center orientation
Accurate, basic typing skills and computer operation knowledge
Exceptional knowledge of all resources available, i.e. cross index, CAD, paging systems, phone system, radio transmitter equipment
Exceptional knowledge of city streets and general service area geography
The ability to think and act quickly in stressful situations

Responsibilities

Ensure daily customer happiness
Assures that the work area is clean, equipped with all necessary material, and that the equipment is operating properly at the beginning and ending of each shift
Attends training sessions as required to maintain certification
Attends meetings as needed to support customer experience and engagement
Prepares computer-generated reports and other incidental and general information for Director of Operations as directed
Provides coordination of available resources as efficiently and effectively as possible to ensure prompt handling of all mobility transports
Other roles and responsibilities as assigned
Responsible for maintaining a good working relationship with management staff, fellow associates, public safety personnel, hospital and nursing home personnel, and the general public
Ability to prepare detailed written reports
Responsible for overseeing scheduling needs and volume demands and report any unusual circumstances or resource requirements immediately to the Control Center Supervisor